City Of Penticton

About City Of Penticton

Bylaw Intake Administrator Bylaw Services $27.53 to $30.59 Hourly Full-time Permanent CUPE Attractive benefits, vacation and pension package The Bylaw Services department provides citizens with a variety of services related to regulatory issues, with the purpose of enhancing community safety and livability, and to be a complement to police services. The Bylaw Services department is committed to the delivery of professional bylaw education and enforcement in a timely and effective manner, and in accordance with Council direction. Reporting to the Bylaw Supervisor the Bylaw Intake Administrator is the first point of contact for the majority of all bylaw complaints and responsible for a range of administrative duties related to the daily operations of the Bylaw Services Department. The Bylaw Intake Administrator requires outstanding customer service skills and the ability to explain and rationalization of municipal bylaws. Responsibilities: Main duties involve the gathering of relevant information from a customer to prepare, enter a bylaw file and triage calls for service based on severity levels (i.e. Safety risk, Complainant history, Home owner history) Assign files to an investigating Bylaw Enforcement Officer Dispatch all Calls for Service to Bylaw Enforcement Officers in the field using two-way radio communications Respond to front counter, phone calls, all public inquiries related to bylaws Conduct regular officer safety checks to officers on duty in the field Prepare administrative documents, notices, letters related to bylaw files Handle monies for processing department initiatives (ie. Kindness meter, SPCA dog licenses, etc) Prepare statistical reports and tracking documents for monthly department operations Intake bylaw ticket disputes and prepare disputant and Bylaw Enforcement Officer evidence packages for review by the Screening Officer/ Supervisor Performs related work as required. Required Qualifications Completion of Senior Secondary School education supplemented by relevant Office Administration and/or Bylaw Enforcement courses Minimum of one year experience in a Bylaw Services department or related enforcement field Minimum of three years' experience dealing with the public, both on the phone and face-to-face counter work Minimum of five years' experience in an Administrative/Clerk role Keyboarding speed of 60 wpm accompanied by a high degree of accuracy in data entry Customer service: Ability to gather information from complainants by phone, e mail, front counter-triage, prioritize calls for service based on severity, safety factors, history, etc. (approx. 6,000/year) Positive attitude: Personality to promote a positive work environment to be able to meet challenges, handle pressure, and resolve problems while maintaining a positive and focused outlook Communication: Ability to communicate internally with team members and City departments and externally with our community on a variety of complex bylaw enforcement matters both verbal and written communications skills are critical to success in this position Technical/Administrative: General office experience is required, computer skills to effectively initiate a call for service file, update, assign calls for service to Bylaw Enforcement Officers and provide any relevant data to complainants or Officers as requested. Assist Officers and Supervisor with department documents including preparation and updating of letters, reports, notices, forms, etc Relationship Building: Develops positive working relationships with residents, and contacts throughout the community to facilitate resolution of bylaw complaints Local Government experience: Familiarity with Municipal bylaws, Bylaw Enforcement Officer Authority and job duties to educate the public with bylaws, legislation, related penalties, policies and procedures etc. Ability to effectively dispatch Bylaw Enforcement Officers to calls for service in the field, as well conducting frequent officer safety check-in monitoring Exceptional time management skills and ability to work with the department supervisor to determine priorities If you are seeking a challenging opportunity and possess the above mentioned qualifications, we would love to hear from you! We welcome your cover letter and resume by February 17, 2020. Position type: Full-time Permanent (35 hours per week). This position involves irregular hours and days of work, and may include weekends and evenings Wage: $27.53 to $30.59 per hour (Pay Grade 7, CUPE) Benefits: Attractive benefits, vacation and pension package APPLY NOW

Synonyms

Technologies (from Job Ads)

Hiring Locations

Headquarters

Loading map...

Company Info

Company Type: Government

Job Ad Metrics

Job Ads found: 390

Job Ads per Month: 8.3

Hiring Locations: 2

Data Info