City Cruises

About City Cruises

Job Title: Customer Service Agent – Kiosk - Poole About City Cruises City Cruises is the leading operator of passenger services on the River Thames, carrying more than 4 million people annually on its extensive sightseeing, entertainment and private hire services. As part of its growth plan, City Cruises has also expanded its operation to York and also to Poole where we deliver stunning cruises to our customers. Job Description Main Purpose · Ensure that high standards are achieved both in the organisation of the kiosk and the customer service experience of the passengers. Provide our visitors with the best service possible in terms of ticket handling, customer relations and providing information about City Cruises services. · At the ticket window – Provide information and advice on products, sell tickets accurately, and direct public to boarding areas. Principal Responsibilities · To follow company Health and Safety procedures and ensure that the Health and Safety of all our passengers is protected at all times and inform your line manager of any incident or near miss · To provide information for the passengers in a professional, polite and helpful manner · To ensure that the highest level of customer care is shown at all times to ensure a clean, comfortable and safe environment for all our passengers · To acknowledge and promote the company culture · To account for all cash handling and credit card payments accurately and in accordance with company policy and procedures · To welcome all passengers and assist with their needs · Assisting with the mooring and unmooring of passenger vessels · To assist the crew with passenger boarding and counting · To ensure that all information of a confidential nature gained in the course of duty is not divulged to third parties · To ensure the security of all company property at all times · To undertake training as required by management · Accurately record all ticket sales through EPOS system · Advise manager of any irregularities or concerns with till operation or other EPOS equipment · Occasionally serving drinks on our passenger boats. · Advise general manager of any concerns with any passenger conduct · To use the Haven system efficiently and accurately, in accordance with company’s policy and procedures · Ensure crew are communicated with on, any issues or concerns with passengers and any special needs of passengers that are observed/highlighted while in the queue · To follow the correct absence reporting procedures at all times to your line manager · To arrive at work on time as agreed by the management team and to finish at the allocated duty time or appropriate time given by the manager Person Profile Educational Level/Qualifications · Educated to GCSE level or equivalent Experience/Knowledge Required: · Experience of working with large number of customers at once · Customer facing role Desirable: · Retail background · Worked in a sales environment · At least 12 months work experience · Hospitality experience · Knowledge of the Travel & Tourism industry · Knowledge of a second language Personal Skills Required: · Perform great customer service · Respect your colleagues and City Cruises customers · Act with integrity at all times · Deliver excellence through profit, customer satisfaction and living our City Cruises values · Work with empathy · To exhibit a professional attitude at all times · Smart/Well presented · Polite · Excellent communication skills and highly organised · Sales driven · Customer focused · Calm and able to work well under pressure · Excellent numeracy and literacy skills · Reliable · Is able to work under direction · To be flexible in carrying out your duties at any of the company’s locations, offices or departments and fulfill other tasks that fall within your post as required Desirable: · Company focused · Self motivated · Willingness to learn and progress · Able to work to own initiative · Problem solver · Can speak a 2nd language · Good mentoring skills Job Types: Full-time, Temporary, Contract Experience: sales: 1 year (Preferred) Customer Service: 1 year (Preferred) Education: GCSE or equivalent (Preferred)

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Legal Form: Plc

Company Type: Public

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