Cisco Systems

About Cisco Systems

What You’ll Do High Touch Engineering Services is designed to help customers maximize network availability and functionality to achieve their business goals. In this role, you will be "Cisco's face to the customer," working in a fast-paced, high-impact environment as a visible technical contributor delivering on our commitments. You need to be a creative problem solver, and rapidly responding to escalated issues. With a broad mix of networking knowledge and subject matter expertise, as well as excellent Customer Relationship Management (CRM) skills, you will be well positioned to become a trusted advisor capable of building solid, long-term relationships with customers. Main responsibilities: Lead troubleshooting efforts based upon problems reported by the customer, promptly, to restore services. Provide customer-specific designated support at the network level. Provide escalation support for critical network outages and complex network issues. Establish technical relationships to support customer network operations. Attend on-site customer visits. Assist in maintenance window coverage Conduct the regularly scheduled review of open Service Requests working with Cisco TAC engineer to achieve a faster resolution. Provide holistic technical management of recurring and chronic network problems during weekly or bi-weekly Service Request Recap calls with your HTOM and your engineering team. Improve communications with other functional groups within Technical Services and Sales team to focus on customer success. Interlock with Cisco internal BU teams and act as Customer Advocate providing areas of enhancements for issues reported by end customers. Act as a technical advisor for software referral and high-level network optimizations. Responsible for delivering Root Cause Analysis reports for highly escalated issues. Provide maintenance window (MW) support. Perform root cause analysis, post incident reviews and providing focused training Provide training to customer’s operations team based on Tech Roadmap, Cisco product troubleshooting, best practices or customer specific technical needs via knowledge transfer and transfer of information sessions delivered onsite or remotely via WebEx. Who You Are Main requirements: BSc in Computer Science or other engineering related degree or minimum 5 years of experience Strong Technical knowledge in one or more of the following: Expert troubleshooting skills for a large-scale Service provider & Enterprise Network. Routing & Switching (Baseline knowledge). Data Center technologies and protocols (UCS and Nexus). Cisco Security products & VPN (FMC/FTD and ISE). Cisco Collaboration products (UCM, Jabber and WebEx). Cisco SDN solutions (ACI, NSO, SD-X) is a plus. Hands on experience on IOS, IOS XE, IOS-XR, NX-OS Must possess strong technical account management skills, In-depth knowledge of network management, network availability. CCIE Certification is highly desired. Good knowledge of Network Programmability (Python, XML, NetConf, Yang) is a plus. Effective communicator able to deliver complex information in a confident and convincing manner for higher management We Are Cisco #WeAreCisco, where each person is unique, but we bring our talents to work as a team and make a difference. Here's how we do it. We embrace digital, and help our customers implement change in their digital businesses. Some may think we're "old" (30 years strong!) and only about hardware, but we're also a software company. And a security company. An AI/Machine Learning company. We even invented an intuitive network that adapts, predicts, learns and protects. No other company can do what we do - you can't put us in a box! But "Digital Transformation" is an empty buzz phrase without a culture that allows for innovation, creativity, and yes, even failure (if you learn from it.) Day to day, we focus on the give and take. We give our best, we give our egos a break and we give of ourselves (because giving back is built into our DNA.) We take accountability, we take bold steps, and we take difference to heart. Because without diversity of thought and a commitment to equality for all, there is no moving forward. So, you have colorful hair? Don't care. Tattoos? Show off your ink. Like polka dots? That's cool.

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Company Info

Legal Form: Co

Company Type: Public

Company Size: 1001 - 5000

Revenue: 0.1 - 1 billion (NOK)

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Job Ads found: 16590

Job Ads per Month: 345.6

Hiring Locations: 192

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