Cheshire East Council

About Cheshire East Council

Cheshire East Family Information Service is looking to appoint a Customer Service Adviser to join our busy team the role focuses on supporting parents and carers providing information and advice on all children and family related enquiries. The role is to support children from 0-25 accessing the right services at the right time. Organisation Cheshire East Council Location Crewe Job Category Customer Service Grade CEC NJC - Grade 4 Salary Min £18,426 Per Annum Salary Max £19,171 Per Annum Hours per week 37 Weeks per year 52.143 Employment Type Permanent Closing Date 01/03/2020 Ref No E531 Cheshire East is an amazing place to live and work. As one of the largest employers in the borough, we are able to offer you a wide range of challenging and rewarding career opportunities. At Cheshire East Council we are working for a brighter future – together and our commitment to you is that our workplace culture will provide a shared purpose, a well-led organisation with valued people succeeding together as one team and one council to deliver the best service for our customers and communities. If you want to be part of our award-winning council and contribute to our ongoing success, have the flexibility and drive to enable us to innovate, are committed to working as part of a team and striving to deliver exceptional service wherever you can, we would especially like to hear from you. As an equal opportunities employer, we welcome applicants from all backgrounds and want our workforce to reflect the diversity of our local communities so that we can all work for a brighter future - together. Brighter Future Cheshire East Family Information Service (FIS) provides a range of information on all services available to parents and carers with children and young people aged 0-25. The Customer Service Adviser will need to have excellent customer service and communication skills. They will need to demonstrate the ability to work as part of a team and also independently and have the ability to manage their workload, be organised and possess good IT skills. Candidates should be committed to delivering a high standard of customer service and be passionate about improving the outcomes for children and families. The post will be subject to a DBS check from the Disclosure and Barring Service. The closing date for applications 1st March 2020 interviews will take place on Tuesday 10th March 2020. For more information, please contact Rachel Nesbitt, Family Information Service Manager on 01270 686528 or [email removed] Cheshire East Council is committed to safeguarding children and vulnerable adults across the Borough. As such, any cautions, convictions, reprimands or final warnings that are ‘not protected’ as defined by the Rehabilitation of Offenders Act 1974 (Exceptions) order 1975 (as amended in 2013) relating to the non-disclosure of spent convictions do not apply to this job. You must therefore, disclose whether you have any previous convictions where prompted to do so within the application process. Applicants using Internet Explorer have experienced issues uploading attachments (supporting information and CVs) in the past, so if you are using IE we would suggest that you use a different browser when you submit your application - for example Firefox, Google Chrome. Please ensure you check the email account (including junk/spam boxes) from which you apply regularly as we will use this to contact you regarding your application. If you have not heard from us within 4 weeks of the closing date then it is likely that you have not been shortlisted on this occasion, however please do not be discouraged from applying again. For any technical enquiries please email [email removed] Please quote job reference number in all correspondence.

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Company Type: Government

Company Size: 1001 - 5000

Revenue: 0.5 - 1 billion (USD)

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Job Ads found: 890

Job Ads per Month: 19.8

Hiring Locations: 15

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