Carly Connected Car

About Carly Connected Car

About the business The automotive market is changing rapidly, the old ways of buying and selling cars are being disrupted by car sharing, rideshare, subscription and tightening credit requirements. Carly is a leader in the rapidly expanding car subscription industry, helping the automotive industry stay relevant and meet customers' need for flexible access to cars. Carly is a start up with a headstart, part of the ASX-listed Collaborate Corporation with deep experience in delivering innovative products for the automotive industry. About the role The Customer Service Officer ensures that our customers have a great experience while subscribing to a car and that any car maintenance or repair issues are rectified efficiently. This a hands on role with direct customer contact and responsibility for ensuring that customer satisfaction and cost recovery targets are met. Previous experience in the motor vehicle industry will be highly regarded but is not essential. Job tasks and responsibilities Respond to incoming customer enquiries via phone, live chat and email Primary point of contact for escalation of vehicle or customer issues Ensure optimum service levels are maintained at all times Manage insurance claims on behalf of the company and customers Provide administrative support to the sales and operations team Work with external suppliers and customers to arrange for vehicles servicing and repairs Develop and maintain customer retention plan across multiple products Achieve NPS and cost recovery targets Skills and experience In order to be successful you will need: At least 3 years of senior customer service experience Examples of how you have excelled at providing superior customer service Have fresh ideas on how to improve our customer experience Excellent communication skills, including written and verbal Well organised with an eye for detail Proficient in all Microsoft Office Products and G-Suite Full drivers licence Job benefits and perks Competitive salary Based in our Sydney CBD office, close to Barangaroo, Circular Quay and Wynyard Employee share option plan Scope for growth and advancement Job Type: Full-time Experience: Customer Service: 3 years (Preferred) Work Eligibility: The candidate can work permanently with no restriction on hours (Preferred) Benefits: Performance bonus Other

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Legal Form: SARL

Company Size: 11 - 50

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Job Ads found: 91

Job Ads per Month: 5.1

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