Carlisle Support Services

About Carlisle Support Services

Job Ref: 761 Sector: Cleaning Job Type: Permanent Date Added: 17 February 2020 Luton, Bedfordshire, England £20,000 - £22,000 per Annum CSS Recruitment Admin Team 01582 692999 Please note currency exchange rates are indicative. Exchange rates are calculated against the regional rate listed every 24h hours. Please contact us for details. Job Type: 761 Telephone: 01582 692999 Carlisle provides straight forward, intelligent cleaning solutions, which means that we operate in an honest and sincere manner, meeting our clients' demands in the best way possible. We concentrate on putting people first - our employees and our customers. We are approachable, helpful and quick to find a solution. We believe in being open about what we do and how we do it. We are passionate about getting things right first time and delivering real value for money. We also concentrate on getting the job done and everything we do is backed up by the quality of our service, the creativity of our ideas and the direct approach we take. The Admin support will be responsible for allocation, tracking and closure of faults/jobs assigned to Carlisle, in partnership with the operational team on the Arriva Rail London contract and the control room based in Luton. The main focus will be ensuring that all the reactive jobs are logged and closed out on Engie Portal, with in the agreed time scales to enable the performance criteria contained within the KPI's to be achieved on a period basis, thus ensuring that no financial penalties are raised against CSS. This role does include the production of period KPI packs for the contract manager. Hours of Work: 40 hours per week (7:00-15:30 Monday to Friday) MAIN DUTIES AND RESPONSIBILITIES This role will include a variety of tasks including the following: Helpdesk Transferring of all faults in a timely manner onto Work-IT Communication of the faults to the operational management team on the contract in a timely manner to enable the resolution of these faults within the agreed KPI's. The active management of jobs on the Engie Portal. The closing out of all jobs once completed via Engie Portal Production of the period KPI data Requesting extensions from the client when required due to access issues. Time & Attendance Daily Arbitration of shifts on the Timegate system Production of period Time and Attendance report. Ensuring the accuracy of the attendance information contained within Timegate. Submission of leaver forms to the divisional admin in Birmingham Isolation and Possession Booking Co-ordination with 3rd parties and sub-contractors to arrange access to the infrastructure. Acting as a point of contact for all isolation and possession queries. Liaising with internal teams regarding isolations and possessions. Consumables, Materials and Equipment Management Process using an online portal all requests for materials and consumables. Co-ordinate the repair of equipment. Production of Periodic Cleaning Reports Collection, processing and presentation of information produced by the periodic team on a daily basis. Updating the graffiti and fly tipping reports on a weekly basis. QUALIFICATIONS AND EXPERIENCE, COMPETENCIES Desirable Successful helpdesk experience in a large business(es) Skills and Competencies Strong commercial business acumen Strong organizational skills High Achiever Passionate in ensuring service delivery Disciplined in applying and working with processes Delivers through and with people Excellent interpersonal skills and works collaboratively as part of the management team Strong organizational skills IT Skills - computer literate and able to use of Microsoft Office, Excel, Powerpoint

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Company Info

Company Type: Public

Company Size: 1001 - 5000

Revenue: 5 - 25 million (USD)

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