Canature WaterGroup

About Canature WaterGroup

Inside Sales Manager Canature WaterGroup™ is a dynamic leader in the North American water treatment industry. Partnered with one of the world’s largest water conditioning manufacturers, Canature WaterGroup™ sells residential and commercial water conditioning equipment to plumbing wholesalers and independent water dealers. Products are sold through our five company-owned regional distribution facilities located throughout North America. The company focus is to provide “Exceptional Value” to our Dealer customers through the provision of high-quality, innovative products all backed with expert factory support in the most efficient manner possible. Canature Watergroup™ is looking for a driven, talented, and personable individual to take on the position of Inside Sales Manager. Location: Regina, SK, CAN General Responsibilities Develop a top tier DTC call center, located in Regina Canada for the PURA Business and grow it as we expand to all key markets in the U.S. initially, then Canada and Mexico. Build from the ground up the appropriate inbound and outbound scripts, processes and feedback loops to ensure success Work with key management to develop appropriate resource plans to support and grow the call center Provide senior management with appropriate and timely reports as necessary Management Responsibilities: Responsible for overall performance and call quality with a focus on sale revenues, close rates and customer satisfaction KPIs. Provide a positive customer experience Accept inbound calls/chats from customers Manage outbound calls to our Dealer Partners and end user customers Provide stellar customer service Gather information from the customer to make appropriate recommendations for products and services Effectively resolve issues or concerns Handle Pura customer inquiries, questions and problems Take customer orders and work the order management team for fulfillment Ensure process and supporting documents are up-to-date and organized Ability to develop and implement processes and make recommendations to improve efficiency Lead recruitment, training of new staff, monitoring of calls, and ongoing mentoring of associates Handle customer complaints/client issues, escalating as needed Other duties as required or assigned Qualifications 5-10 years experience managing inside sales on B to C products Direct Sales Management required Direct experience hiring and training inside sales people required Experience with on-line sales processes Excellent communication and interpersonal skills Proficiency in Microsoft Office (Word, Excel, Outlook and PowerPoint) Ability to lead a team Ability to multi-task, prioritize effectively and meet tight deadlines Ability to take initiative, volunteer readily, undertake self-development activities, seek increased responsibilities, look for and take advantage of opportunities, ask for and offers help when needed Punctual, is consistently at work and on time, ensures work responsibilities are covered when absent Regina-based candidates are strongly preferred. The company will provide the selected candidate an extensive product and organization training as part of the on-boarding process. Benefits: RRSP Match On-site parking Life insurance Vacation & paid time off Vision care Extended health care Dental care Job Types: Full-time, Permanent Salary: $65,000.00 to $80,000.00 /year

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