Campus Living Villages

About Campus Living Villages

About the Role An exciting opportunity exists within Student Village Melbourne for a part time Customer Support Agent to join the team. The Customer Support Agent will be available to work shifts, 3 days a week, with the following timings; 9:00am to 5:00pm on Fridays, 7:00am to 3:00pm on Saturdays and 7:00am to 3:00pm on... Read more » About the Role An exciting opportunity exists within Student Village Melbourne for a part time Customer Support Agent to join the team. The Customer Support Agent will be available to work shifts, 3 days a week, with the following timings; 9:00am to 5:00pm on Fridays, 7:00am to 3:00pm on Saturdays and 7:00am to 3:00pm on Sundays. Reporting to the Village Manager, this person will possess energy, positivity and initiative who is committed, flexible, confident and team-focused and who demonstrates integrity and high ethical standards. Key Responsibilities Assist residents with account enquiries, information on support services, local area information and facilities information. Consistent delivery of exceptional customer service, providing friendly and helpful support to residents and visitors Ensure that high levels of detail and accuracy are applied to customer records. Ensure all associated policies and procedures are followed. Provide accurate and timely information to prospective residents. Create a positive impression for all prospective customers. Promote a customer first culture and ensure customer expectations are met or exceeded. Ability to work across a 7-day rotating roster including morning and afternoon shifts. Skills and Experience Commitment to consistently delivering the highest levels of customer service. A minimum of three (3) years’ experience in a similar role, preferably in an accommodation setting. Excellent verbal and written communication skills Excellent organizational and planning skills. Computer literate, with proficiency in Microsoft Office suite, database management systems, web content management systems and Adobe InDesign. A formal qualification in hotel, marketing or business management. Current National Police Check and Working with Children Check. How to Apply To submit your application for this opportunity, please send your cover letter, updated CV and any other supporting documentation, marked to the attention of the ‘Village Manager’ by clicking Apply Now. Campus Living Villages is an equal opportunity employer. No applications for employment will be assessed on the basis of race, colour, nationality, national extraction, social origin, education, age, sex, sexual preference, gender history, marital status, partnerships, pregnancy, impairment, disability, medical record, religion, political opinion, trade union activity, irrelevant criminal record or any other means that contravenes relevant anti-discrimination legislation applicable within Australia. Only those with the right to work in Australia on an unrestricted and unlimited basis need apply. Only direct applications from candidates will be considered. Applications must be received by Friday, 6 March 2020

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Company Info

Company Type: Private

Company Size: 51 - 250

Revenue: 5 - 25 million (AUD)

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Job Ads found: 24

Job Ads per Month: 2.2

Hiring Locations: 2

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