CRED

About CRED

cred intro cred is a community of the most creditworthy people in india who manage and pay their credit cards while unlocking rewards from a wide collection of premium brands. cred has raised a seed round of $175 million usd led by sequoia capital, ribbit capital, and 4 other investors. at cred, you will learn and collaborate with team members from google, flipkart, mckinsey, myntra, sequoia, go-jek, grab, ixigo, amazon and uber. you will work in a high growth early-stage environment with constant change and chaos. we are an honest and passionate team looking to change the trust, luxury, and finance experience in india. we are driven by the mission and the inspiring team around us. what will you do: determining, negotiating and agreeing on in-house quality procedures, standards and specifications setting customer service standards assisting operations in innovative methods on improving the overall quality score perform assigned functions according to sop, policies and procedures working with operations to establish procedures, standards and systems. recording, analyzing and distributing statistical information monitoring and evaluating performance & driving continuous improvement programs analyzing utilization, efficiency and available data for the process undertaking detailed process improvement studies and up skills the team members driving culture of continuous improvement providing training and quality support, development of metrics and dashboards in line with customer requirements strengthening quality management processes/framework to improve quality delivery accurately capturing sla/slo metrics, the reporting needs of the process initiating process improvement initiatives in the process driving process control & compliance in addition to managing audit requirements ensuring knowledge consistency through means like calibrations, quizzes, d-sat scrubbing repeat, analysis etc. build the team - ability to coach, connect and motivate team members, and ability to solve problems faced during support recognize compliance or non-compliance with applicable policies and procedures provide detailed, clear and professional performance feedback maintain required productivity on a daily basis maintain quality calibration levels at required variance maintain an acceptable level of data entry accuracy apply analytical and problem-solving skills using the tools & techniques to infer & feature the data daily reporting and documentation ensure proper escalation procedures are followed if one find any anomaly in the data/ report perform assigned functions according to standardized policies and procedures. perform activities in-house and vendor/ partner locations perform standard compliance checks you should apply if you are: having minimum 1-4 years quality assurance/control experience handling premium/luxury market customers over calls/chats/email. should have persuasive, collaborative and influencing skills excellent transnational quality domain knowledge strong process knowledge and compliance to multiple audit postures open to work in rotational shifts & week-offs, open to stretch as per business requirements. strong analytical skills, strong oral and written communications skills, and exceptional attention to detail general athlete, jack-of-all-trades, and strong business acumen hungry and humble, low ego and willing to do whatever it takes to succeed thoughtful, curious and a problem-solver personable and collaborative, able to work across teams and functions do not need structure, eager to carve own path perks & benefits: we have a full package of competitive benefits and perks available for you: monthly salary paid at the beginning of the month our pantry is stocked with healthy snacks and meals medical insurance for the team and dependent family members skills required: quality analyst, customer service,customer care,customer support,quality auditing, Job Types: Full-time, Walk-In Salary: ₹400,000.00 to ₹800,000.00 /year Experience: total work: 1 year (Required)

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Legal Form: AB

Company Type: Private

Company Size: 51 - 250

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