CIPFA

About CIPFA

CIPFA is expanding its busy Customer Services department and looking for a dynamic and self-motivated individual to join our friendly and dedicated team based in our Chester office. Candidates will need excellent written and verbal communication skills, an ability to meet deadlines and a collaborative and agile approach. They must have experience in Customer Service within a commercial environment and have the ability to work on their own and within a team. You will need to: Deal directly with customers by telephone, web and email in line with agreed guidelines; Communicate and coordinate with internal departments to resolve queries; Follow up on customer interactions; Provide feedback on the efficiency of the customer service process; Proactively identify potential solutions to improve customer service. In return we offer: 36 hour working week (normally between the hours of 9.00am to 5.00pm); 25 days annual leave; Up to 10% employer's pension contribution; Life Assurance to the value of 2 times your basic salary; Season ticket loans; Employee Assistance Helpline; Exclusive employee discount and rewards at many major brands including health & wellbeing, retail, restaurants and mobile technology providers. Location: The Quadrant, Sealand Road, Chester, West Chester, Cheshire CH1 4QR. About CIPFA The Chartered Institute of Public Finance and Accountancy (CIPFA) is the world’s only professional accountancy body to specialise in public services, and is a strong advocate for sound public finance management and innovative public service delivery. Our members work in public services such as local government, the NHS and Whitehall departments as well as in national audit agencies, major accountancy firms and other organisations around the world where public money needs to be effectively and efficiently managed.

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