CIMB Bank

About CIMB Bank

Objective: Overall responsible is handling customer inquiries, maintain high level of customer service, identifying customer needs from inbound calls and cross/selling/up-selling Bank’s products and services towards customers satisfaction. Sales Incentives: KPI Inccentive: RM800 – RM1900 Cross selling incentive OT is claimable including Saturday Benefits (only for confirmed staff): Annual Leave Medical Leave Medical Coverage Insurance Training ground Performance driven Career progression Job Description Customer Service Management: Handle initial contact of inbound calls including customer greeting and service need identification. Responds to customer’s inquiries on Bank’s products and services Raises accurate and prompt service requests to the fulfillment teams. Facilitates transactions and account maintenance functions over the telephone Navigates customers through the IVR when necessary. Identifies opportunities to improve productivity, efficiency and quality in the service team. Maintain a positive work environment that foster collaboration among colleagues. Perform outbound call on services that require further action or relay information to the customer Problem solving and able to work extra miles Strive for first call resolution without transferring or escalating the call to other parties. Perform cross selling/ up selling and provide referrals triggered by customers request to relevant oarties Any other responsibilities assigned by the management. Requirement Experience people (Banking & credit card) universal skill set, cross selling as well Discipline Compliance Holistic approach (Banking credit card) Delivering value to customer Must align with our Growth strategies Passionate for what they do (make customer happy) Tech savvy Flexible work schedule Team player Active listener & conversationalist Withstand pressure Solve problem very creatively Good communication & problem-solving skills Working Location: Plaza Pantai Plaza Damansara Job Types: Full-time, Commission Salary: RM2,000.00 to RM3,000.00 /month Experience: Customer Service: 3 years (Preferred) Customer Care Specialist: 3 years (Preferred) Education: STM/STPM (Preferred) Language: English (Preferred) Bahasa (Preferred) Benefits: Health insurance Other Learning and professional development opportunities

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