CAMERON HOUSE

About CAMERON HOUSE

Job Ref: CAM1010 Branch: Cameron House Location: Cameron House, Alexandria Salary/Benefits: Competitive salary plus excellent Company benefits Contract type: Permanent Hours: Full Time Shift pattern: Shift pattern will vary with earliest start expected to be 8am and latest finish 9pm. Subject to change. Hours per week: 40 Posted date: 14/02/2020 Closing date: 16/03/2020 BRINGING REAL VALUE TO A FIVE-STAR SETTING We have a unique opportunity for a Resort Reservations Supervisor to join our team ahead of Cameron House Hotel reopening later this year. Though a short drive from Glasgow, Cameron House feels a million miles away from everyday life. Set in 400 acres of beautiful Scottish countryside, it’s considered one of the country’s finest 5-star luxury resorts. Home to a world-class spa with rooftop infinity pool, 18-hole championship golf course, five-star accommodation, impressive restaurants, a marina, and a choice of exhilarating and relaxing outdoor activities. For meetings and conferences, Cameron House provides a truly flexible choice of function spaces in a truly memorable setting, while our extensive corporate offering also includes a range of team-building and social activities. The romantic setting of Loch Lomond also makes Cameron House the perfect place for spectacular weddings. We can tailor bespoke wedding for guests, from intimate celebrations and larger events for up to 400 guests, or anything in between. Add all the above together, and we have something very special, all that’s missing could be you. THE ROLE Reporting to the Revenue Manager, you’ll be: Responsible for supervising the Resort Reservations team in the delivery of 5* service and revenue targets Key things you will be doing: Motivational Daily briefs to the team Detailed handovers Handling incoming calls, and maintaining call answering standards in the team Driving first class awareness of rates, special promotions, pricing structures and product knowledge Communication of special arrangements Daily briefs to the team, and detailed handovers supervising the accuracy of deposits and payments To be expert in the use of the Resort suite system. Helping with the interview and selection processes On job training and coaching, and feedback Producing weekly reports and information for forecasting, budgeting and business planning Maintaining the departments standards in health and safety Self-auditing of standards and test calls Who we are looking for We recruit people with widely varying personalities from different walks of life and backgrounds. While we don’t have a ‘typical’ employee, there are some specific qualities or traits we look for. People who want to achieve great things – your interest in us suggests you have the ambition, drive and determination to meet challenges head on. People who are naturally friendly – who genuinely care about our guests and the service they receive. People who will always go beyond what our guests expect from us to make their stay a special and memorable one. People who show the same level of care for their team-mates as our guests – It’s about supporting our colleagues to be the best they can be and to do the best job they can. People who will respect and protect the magical place we work in – it’s up to all of us to look after our environment and never take it for granted. For Resort Reservations Supervisor we will also look for; An excellent communicator, with brilliant interpersonal skills Someone very proficient in IT - able to work across multiple applications and who enjoys systems Someone talented in organisation and administration Capable leader able to inspire and motivate others TO BE ELIGIBLE TO APPLY YOU WILL NEED: Eligibility to work in the UK is essential HND/Degree in Hospitality/Business discipline or equivalent experience required Past experience within a hotel front office or reservations team is essential What’s in it for you? At Cameron House we can off fully funded, work-based training and development. Everything from apprenticeships, structured work experience in other businesses and supported scholarships through to graduate programmes, specialist craft training, and formal qualifications up to HND and Degree level. We offer a generous range of employee benefits and, given what we do and where we are, you’ll have plenty of opportunity to make the most of our own five-star facilities. Here’s what to expect: Free meals when on duty, in our team cafes Pension scheme Refer-a-friend scheme Birthday lunches and long service awards involving recognition with high street shopping vouchers and overnight stays Enhanced holidays, rising with long service Free Leisure Club Membership, with friends and family discounts. Employee care service, offering lifestyle and wellbeing support and counselling via a confidential helpline On-site discounts on Cameron House and Cameron Lodges accommodation, 30% off food and beverages, golf membership, spa treatments, Celtic Warrior cruises, outdoor activities and retail products Supplier and local business discounts – from cinema tickets, car hire and airport parking to mobile phones, leisure activities and high street retailers Free parking And while Cameron House itself offers a huge range of activities across 400 acres of Scottish countryside, there’s also the wider Loch Lomond and Trossachs National Park on your doorstep – just waiting to be explored in your free time. Join Cameron House and you’re joining a five-star resort with a long history and an abundance of ambition. The original estate was home to the Smollett family for over 300 years, including the famous 18th Century novelist and poet, Tobias Smollett. Tobias travelled widely, yet the vision of his Scottish home was never lost, "I have seen Lake Garda, Albana, De Visco, Bolsetta and Geneva. Upon my honour, I prefer Loch Lomond to them all." Naturally, we agree with Tobias, wholeheartedly. Since the estate was sold for development in 1986, Cameron House has grown both in reputation and size. Today, we’re all about creating memorable experiences that exceed expectations every time. How do we do this? By providing our particular brand of five-star experience across everything we do – from our accommodation, award-winning spa, and championship golf to our choice of dining options and huge range of resort activities – all against the beautiful backdrop of the Loch Lomond and the Trossachs National Park.

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Company Type: Private

Company Size: 501 - 1000

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