Burnley FC in the Community

About Burnley FC in the Community

Role and Responsibilities Act as a point of contact for customers using and booking BFCitC satellite facilities. Co-ordinate the staffing of the BFCitC satellite facilities. Be able to visit BFCitC satellite facilities to liaise with staff, and also provide cover if required. Act on rotation with the senior member of staff. On rotation be responsible for opening and closing the Leisure Box. Lock and/or unlock the centre, carry out security and safeguarding checks. General reception duties. Greet our visitors, customers and participants with a friendly, warm and professional attitude. Ensure that compliance checks take place across the site. Adhere to and help enforce all Health and Safety standards, centre rules, regulations and policies. Assist the General Manager in the collection data to compile into reports to stakeholders. Ensure five-star customer service at all times. Willingness to attend training courses including Safeguarding and Equality and Diversity. Demonstrate the Burnley FC in the Community values at all times. Promote the Burnley FC in the Community brand and ethos in a professional, strong and positive manner. Work alongside other team members to support in other areas of the centre as and when required to promote best. Assist the Receptionist Supervisor and Soft Play and Catering Co-Ordinator with: Providing support in areas when required; Placing orders/stock take; Assisting with the management of staff Rota’s; Take/organise group and party bookings; Prepared to respond and manage a variety of customer types, bookings, payments, enquiries, and complaints. Preferred Skills and Experience Previous experience in customer service is essential. Excellent communication skills (written, telephone and face to face). Experience of working with IT systems including Microsoft Office. Meticulous standards. A friendly, positive ‘can do’ and courteous attitude. An organised and efficient approach to work. Job Type: Full-time Salary: £16,000.00 /year Flexible Working Options Available: Job share

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