Brockenhurst College

About Brockenhurst College

Customer Services Adviser/Admin Assistant Brockenhurst College has an exciting opportunity for a Student Services Adviser/Administration Assistant to join its team. You will be working on a full-time, permanent basis (office is open from 8.30am to 5.30pm over 52 weeks). In return you will receive a competitive salary of £15,800 - £18,012 per annum. We are a high-achieving college which attracts around 3,000 sixth form students from across the region each year. We are based within the stunning New Forest National Park and offer our students a wide range of courses and superb facilities. For an informal discussion, please call Helen Steel on 01590 625555 Ext 388. Organisation Brockenhurst College Curriculum/Support Area Admissions & Progression Job Type Permanent Employment Basis Full time Working hours per week 37.5 Location Brockenhurst College Salary £15,800 to £18,012 Closing date 08/03/2020 The Student Services Adviser/Administration Assistant role: You will provide a high quality customer service and administrative support service within the Student Services Admin Hub. Key responsibilities as our Student Services Adviser/Administration Assistant: Developing and maintaining the administration of both on and off-site activities. Maintaining filing and document management systems. Responding to telephone and e-mail enquiries. Recording a variety of information via internal systems. Preparing documents and letters involving use of Microsoft programs. Providing administrative support to Student Finance. Shredding or disposing of confidential waste. Checking documents or spreadsheets. Ensuring that the supply of materials is kept up to date. Receiving and processing telephone and e-mail enquiries in relation to student applications. Processing general correspondence to support the work of the Admissions Co-ordinator. Provide friendly and efficient customer service on a daily rota basis to the “one stop” Customer Services Helpdesk and/or Reception, enabling students, parents, other customers and staff to access a range of front line support services including Information, Advice and Guidance; the issue of travel passes/ SU cards; purchase of books; trips and activities; booking of appointments with the pastoral team and Hardship monies. Key skills and experience required to become our Student Services Adviser/Administration Assistant: GCSEs (or equivalent) including Grade C in English and Grade D or above in Mathematics. Office based work experience. Ability to use Microsoft Office applications (including Word and Excel) Accuracy and attention to detail A desire to achieve excellent interpersonal, communication, organisation and administrative skills. Energy and enthusiasm for providing excellent customer service. Commitment to maximising opportunities for own learning and development. Able to work as part of a team, establishing a good rapport with colleagues, staff and managers. Desire to contribute to the continuing development and effectiveness of the student admin, admissions and schools liaison team. Flexibility in working pattern to cover peak times and the very occasional Saturday. Benefits as our Student Services Adviser/Administration Assistant will include: Access to onsite Gym, Tennis/Badminton courts, Football pitches (indoor & out) Weekly staff fitness and football On-site Nursery, which offers childcare at superb rates in and outside of term time Enrolment into the Local Government Pension Scheme Free eye care vouchers Free secure onsite parking Access to a range of discounts including shopping, travel and healthcare 25 days’ leave plus bank holidays (pro rata for part time staff) and an option to purchase further leave through our Annual Leave Purchase Scheme. Access to our Employee Assistance Programme provided externally to the College. This is a completely confidential service and is free to all members of staff at the College. Closing date: 08/03/2020 Interviews will be held: 25/03/2020 If you feel you are the right candidate for this Student Services Adviser/Administration Assistant role then please click ‘apply’ now! We’d love to hear from you! The College is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults, and expects all staff to share this commitment. The successful applicant will be required to undertake appropriate safeguarding checks which include an enhanced DBS check as well as providing proof of right to work in the UK.

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Company Type: Private

Company Size: 51 - 250

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