Blume Global

About Blume Global

Join Our Team We call ourselves Blumers. We work on really exciting stuff together, we eat and play together, and we help each other out (who woulda thought?!). With 25 years in the business and a full rebranding and renaming of our company in September 2018, think of Blume Global as not your typical start-up. Think up-start. The secret sauce? Our people. We've got leaders—both women and men—with diverse backgrounds, college interns and lots of talented, smart people in between. We're a resourceful and scrappy bunch, currently at around 200 employees in 4 offices in the Bay Area, Boston, Chicago, and Hong Kong. And we have a well-established and growing customer and partnership base across the supply chain industry. Some highlights of working at Blume Global are: Growth – professional development, company, and industry Fun – free lunch Fridays, happy hours, office surprises and more Humility – everyone leaves their egos at home Innovation – We're working on some really cool stuff for the supply chain, whether it's AI, machine learning, IoT or blockchain. About Blume Global From the world's largest global retailers, manufacturers and consumer products companies to the smallest local drayage trucking companies, success depends on end-to-end visibility and orchestration of global supply chain networks across every move, every mode, and every mile. With its AI-enabled, data-driven digital platform and solutions for real-time visibility, logistics execution, asset management, optimization, and financial settlement, Blume Global leverages 25 years of data insights, its globally connected network and advanced technologies to help enterprises be more agile and responsive, improve service delivery and reduce costs. Learn more at blumeglobal.com. You will be successful if you enjoy and want to be part of … A high performing company and team, with a focus on quality, accuracy and responsiveness Solving problems and working with customers Helping our customers move over 3 million shipments a year Working in a team environment with opportunity for team projects and collaboration Having a voice and participating Managing a variety of support tasks and engaging with the users and customers Responsibilities Front line support for all Blume Global products and services – through online ticket help system, email, phone, or face-to-face Act as a data and information detective; digging into and researching client and customer challenges - Identify support trends, recommend and spearhead process and operational improvements - Identify and raise potential sales and growth opportunities for sales team Draft and send announcements tailored to Blume Global brand and values regarding updates to client base Ensure your interactions and resolutions align with company SOP's (standard operating procedures) System configuration and Analysis – update the way the system is configured to meet individual customer needs or analyze and provide recommendations to customers Policy advocacy – enforce client program policies Knowledge management – update internal and external user knowledge base articles Help product team with product design, and perform beta testing Training - On boards new customers and provides training to customers/users, Blume Global system instruction, consulting and coaching Act as a consultant to our customers and users to teach best practices and make sure they can take full advantage of everything we have to offer Support implementation efforts around product or service changes - Operate collaboratively to solve internal and external challenges Support monthly reporting Own designated and assigned team process and responsibilities Skills & Qualifications Bachelor's degree (B.A.) from a four-year college or university; or one to two years related experience and/or training; or the equivalent combination of education and experience. Ability to navigate and use multiple software systems and fields to access data Prior experience using a ticket system for troubleshooting issues Transparency, Collaboration, High Performance, Engagement, Ambitious with a Pioneering spirit Customer Focus, Innovation, and Creativity Strong attention to detail and good organizational skills Strong analytical, conceptual, and problem solving abilities Ability to manage, execute, and follow through with multiple tasks Ability to communicate ideas, solutions and information in user-friendly language Excellent written, oral and interpersonal communication skills Microsoft Office Suite: Word, Excel, Outlook, PowerPoint 1 to 3 years of experience in related field, including internships/co-ops/work study is a plus Logistics, intermodal, Supply chain, trucking, transportation, railroad are some of the keywords in your background is a plus Tier 1 or Tier 2 support customer support experience is a plus

Synonyms

Hiring Locations

Headquarters

Loading map...

Company Info

Company Type: Private

Company Size: 51 - 250

Revenue: 25 - 100 billion (USD)

Job Ad Metrics

Job Ads found: 103

Job Ads per Month: 4.9

Hiring Locations: 3

Data Info