Blueport

About Blueport

We are seeking a Telecommunications Technician to become an integral part of our team! You will design, install, troubleshoot, perform MAC's and maintain Mitel PBX Systems as well as identify areas of improvement to increase efficiency. Responsibilities: Install, maintain, troubleshoot, move, add, change, and upgrade Mitel Hospitality PBX Systems including, Mitel 3300, Mitel SX-200, Mitel 470, and Mitel MiVB, HP/Aruba Switch, and WatchGuard Firewalls. Troubleshoot system failures in hardware, configuration, and/or infrastructure. Investigate customer issues and provide solutions for customer voice routing requests. Inspect LAN infrastructure and fix problems/bugs Provide technical direction and training to customers on PBX usage and offer advice and instructions Participate in on-call support rotation Occasional travel to customer locations for break/fix, upgrades, and new installs. Qualifications: Understanding of network fundamentals including, IP addressing, subnetting, vlans, Cisco and/or HP/Aruba Switch CLI, firewalls, and servers Understanding of both Analog and IP telephony, including, T1/PRI, Tip and Ring, LS and GS trunks, and SIP devices and trunks. Understanding of Enterprise telephony, including voicemail, hunt groups, ring groups, auto attendants, etc. Ability to learn new solutions and troubleshoot and learn older telecom solutions at times Previous experience in both networking and telecommunications Mitel certifications preferred Familiarity with telecommunications equipment Strong analytical and critical thinking skills Strong attention to detail Excellent written and verbal communication skills About Blueport Blueport provides technology solutions to the hospitality, multi-dwelling units, residential, healthcare and commercial markets that reduces costs while delivering the power to connect, entertain and safeguard guests, residents and businesses. Solutions include premise wiring and guest networking, telephone and sound systems, guest entertainment systems, interior/exterior surveillance, and more. Headquartered in Foxboro, MA with satellite offices across the U.S. Blueport provides 24/7 support to leading hotel brands, management companies and their guests and residents. At Blueport, we like to hire the most talented people, then give them the freedom to do their jobs. We value lean business principles, a casual work environment, and collaborative voices. We continue to expand and achieve greatness, but we can’t do it alone. If you like to innovate and find ways to improve the game, then Blueport may be the perfect fit. Disclaimer: This job description/posting is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Qualified Applicants must be legally authorized for employment in the United States. Qualified Applicants will not require employer sponsored work authorization now or in the future for employment in the United States. Blueport, Inc. is an equal employment opportunity employer and does not discriminate against any applicant because of race, creed, color, age, national origin, ancestry, religion, gender, sexual orientation, disability, genetic information, veteran status, military status, application for military service or any other class protected by state or federal law. Job Type: Full-time Experience: Telecommunications: 1 year (Preferred) Work Location: One location Benefits: Health insurance Dental insurance Vision insurance Retirement plan Paid time off Parental leave Typical start time: 8AM Typical end time: 5PM This Company Describes Its Culture as: Detail-oriented -- quality and precision-focused Outcome-oriented -- results-focused with strong performance culture Stable -- traditional, stable, strong processes This Job Is: Open to applicants who do not have a college diploma Schedule: Monday to Friday 8 hour shift On call

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