Blackhawk Network

About Blackhawk Network

About Blackhawk Network: At Blackhawk Network, we shape the future of global branded payments through the prepaid products, technologies, and networks that connect brands and people. Our collaborative innovation and scalable, security-minded solutions help our partners to increase reach, loyalty, and revenue. We believe our future holds great things for Blackhawk Network and its partners. We believe that together, we can shape the future. Our beliefs? Win as one team, be innovative, global excellence and be inspiring! So, what are you waiting for? Shape your career and join our global network. Overview: Blackhawk Network is building a digital platform and products that bring people and brands together. We facilitate cross channel payments via cash-in, cash-out and mobile payments. By leveraging blockchain, smart contracts, serverless technology, real time payment systems, we are unlocking the next million users through innovation. Our employees are our biggest assets! Come find out how we engage, with the biggest brands in the world. We look for people who collaborate, who are inspirational, who have passion that can make a difference by working as a team while striving for global excellence. As a leader in branded payments, we are building a strong diverse team and expanding in ASIA PACIFIC –we are hiring in Bengaluru, India! This is an amazing opportunity for problem solvers who want to be a part of an innovative and creative Engineering team that values your contribution to the company. If this role has your name written all over it, please contact us apply now with a resume so that we explore further and get connected. Blackhawk Network is seeking an IT Desktop Support Engineer to join our India Service Desk Team. In this customer service focused role, the IT Desktop Support Engineer puts the customers, Blackhawk Network employees, first and provides an excellent customer experience to each employee. You are a true partner for our employess by providing system and opertation access, so employees can accomplish business tasks. Responsibilities: Project assignments with little to no supervision Desktop computing environment consists of Windows 7, Windows 10, MAC OS, and iOS Handle escalated requests from IT Helpdesk Analysts, via Help Desk Tickets (HDT) or telephone in a courteous and professional manner Deliver fixes to the desktop level, including installing and upgrading software, implementing file backups, and configuring systems and applications sometimes using remote access technology Access software updates, drivers, knowledge bases, diagnostics utilities, and frequently asked question resources on the Internet and internal knowledge base to aid in problem resolution Understand, diagnose, explain and resolve common Office 365 issues, related to Outlook, Word, Excel, etc… Build rapport and elicit problem details from employees Perform post-resolution follow-ups to all help requests Record, track, and document the incident request problem-solving process through to final resolution Manage escalated incidents and resolve the incidents working with Desktop Services team to capture details in knowledgebase articles for future reference Asset Management tracking as equipment is deployed / assigned / returned to stock/ retired. Active Directory administration Provide VPN connectivity support for remote personnel Support all network printers and desktop peripherals Experience with configuring and supporting VLANS, DHCP, DNS, wireless, Security policies, Layer 7 firewalls, whitelisting and site to site VPN’s. Evaluate documented resolutions and analyze trends for ways to prevent future problems Develop an understanding of how the IT Services that currently exist can be uniquely applied to the customer base Develop an understanding of the unique technology requirements that exist within the business unit(s) Suggest and advocate technology solutions and enhancements that meet the need of the business unit(s) Qualifications: Exceptional written and oral communication skills College degree preferred; equivalent and relevant experience consideredExperience using ServiceNow for Incident tracking and Asset management. Experience with utilizing JAMF for MAC management and imaging. Experience with utilizing SCCM for PC management and imaging. 5+ years relevant End user support work experience 5+ years with LAN\WAN networking Exceptional customer service skills Experience working in a team-oriented, collaborative environment Knowledge of computer hardware, including laptops, desktops and peripherals (PC & Mac) Experience with desktop (PC & Mac) and server operating systems (Desktop computing environment consists of Windows 7/10, MAC OS, and iOS) Application support experience with Office 365 Business Applications and Services, MS Office, Outlook, SharePoint, Teams, etc Experience supporting Global Protect, Symantec Endpoint Protection, and various Adobe products. Working knowledge of a range of computer diagnostic utilities Able to maintain and track stock inventory Exceptional interpersonal skills, with a focus on rapport-building, listening, and questioning skills Emphasis placed on telephone and remote assistance skills Strong documentation skills & highly self-motivated. Perceptive attention to detail Proven analytical and problem-solving abilities Ability to effectively prioritize and execute tasks in a high-pressure environment Work Conditions Sitting for extended periods of time Dexterity of hands and fingers to operate a computer keyboard, mouse, power tools, and to handle other computer components Daily lifting and transporting of moderately heavy objects (up to 30 pounds), such as computers and peripherals. #GLDR

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Company Info

Legal Form: GmbH

Company Type: Private

Company Size: 1001 - 5000

Revenue: 1 - 5 billion (USD)

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Job Ads found: 2690

Job Ads per Month: 56.0

Hiring Locations: 36

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