Bitso

About Bitso

About Bitso Bitso is the largest cryptocurrency exchange in Latin America. Our goal is to evolve how Latin Americans think about and use money. To achieve this, we aim to provide hundreds of millions of individuals across Latin America with fast, cost-efficient, and user-friendly financial services powered by blockchain technology. Cryptocurrency, or encrypted monetary resources, does not rely on an intermediary to give it legitimacy or value. Instead, it is valuable because of the peer-to-peer technology that runs it. We think it's time for Latin Americans to have an alternative form of currency. What we value Raising the quality bar and challenging others Seeing opportunities when others see problems Passion for working with a diverse group of people and different points of view A collaborative spirit who gives thoughtful and constructive feedback Making decisions guided by long-term company objectives Setting ambitious goals, taking risks, and empowering others Team & Role Description: We are looking for an IT Tech Support to help oversee and maintain computer hardware and software infrastructure across the company. In this position you will be in charge of analyzing, troubleshooting and diagnosing hardware problems. To be successful in this role, you should have strong attention to detail and interpersonal skills that allow to solve problems quickly and efficiently. Responsibilities: Setting up accounts for new users Installing and configuring computer hardware, software, systems, networks, printers and scanners Monitoring and maintaining computer systems and networks updated and running Identify hardware and software solutions Provide timely and accurate technical support across the company Assist management in creating training materials pertaining to computer troubleshooting and usage Conduct research and provide analysis data when upgrading or purchasing new hardware, software or equipment Managing multiple projects simultaneously while maintaining high customer standards Documenting incidents and provide analysis To succeed in this role you’ll need: Education: Degree in Computer Science, Engineering It is desirable to have 2 years of proven experience working in IT Support Ability to prioritize and strong interpersonal skills Strong technical skills in Excel English proficiency: +75% To be detail oriented and organized Additionally, it would be nice if you: Are passionate about cryptocurrencies and fintech. Are motivated by Bitso’s mission and creating a seamless support experience for our highly growing customer base over Latin America. Compensation and Benefits: Purpose: You’ll be part of something bigger, working towards financial inclusion across Latin America. Culture: You'll work in a thriving, friendly, and fun environment that promotes discussions, jokes, learning, video games, and occasional Catan matches. People: You'll work with some of the most driven and intelligent people in the crypto space in Latin America. Venue: Forget a room with a view, get an office with a view of Mexico City. Salary: We pay at the top of the market. Work Status: Regardless of your citizenship, we will sponsor you to legally work in Mexico. Health Insurance: We offer one of the best medical plans. Performance Bonus: Your hard work will be rewarded with a juicy incentive-based bonus. Unlimited Free Days: We want our people to We want our employees to recharge their batteries and explore who they are outside of the office. *As you move on to the final stage of our talent attraction journey, we will ask you to please complete our background check process.*

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Company Info

Legal Form: SA

Company Type: Empresa - privada

Company Size: 501 - 1000

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Job Ads found: 187

Job Ads per Month: 5.8

Hiring Locations: 7

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