Biotrans

About Biotrans

Company: BioTrans LLC We are seeking a part time experienced, self-motivated, multi-tasker Customer Service Representative to join our team! BioTrans LLC is a fast-growing, Highly Specialized National Logistics Company catering to the Medical Research & Pharmaceutical Communities with 19 locations throughout the United States. Position Summary: In this role, you will answer product and service questions; process orders, prepare correspondences and fulfill customer needs to ensure customer satisfaction. Schedule: Monday, Wednesday and Friday 9:00 am to 5:00 pm (approximately 24 hours per week) Duties and Responsibilities include but are not limited to: Monitor and review emails and voicemails from customer contacts; research and respond to necessary requests Responsible for collecting and processing data into SharePoint (Microsoft Office web-based, document management and storage system) linked with our clients Data entry of daily pick up and deliveries of jobs Work with Operations Manager on various projects as needed Gathers, organizes and compiles documents (e.g. pricing documents, invoices, and other paperwork) to be distributed to operations, accounting, and other company departments according to established standards. Communicates with customers and drivers regarding delivery changes (e.g. late trucks, route changes) and with co-workers to collaboratively resolve issues or concerns. Skills, Abilities and Qualifications Customer service skills with excellent verbal and written communication skills including phone etiquette Detail/process/deadline oriented, quick learner, and multi-tasker with strong problem-solving skills Ability to sit at a designated work station for extended periods of time Comprehensive knowledge of Microsoft Office, SharePoint, and Xcelerator system Ability to type at or above 35 wpm. Self-starter, team player who demonstrates initiative and flexibility in a fast-paced environment Education and Experience High school diploma, general education degree (GED), or equivalent degree Basic computer skills and experience with tracking and recording call information, filing documents, or updating customer profiles/accounts Ability to resolve unexpected situations promptly and to customer satisfaction Excellent time management and prioritization skills Job Type: Part-time Salary: $16.00 /hour Experience: Call Center: 1 year (Preferred) customer service: 1 year (Preferred) Education: High school or equivalent (Preferred) Work Location: One location Work environment: Office Communication method(s) used: Email Schedule: Day shift 8 hour shift

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Legal Form: GmbH

Company Size: 11 - 50

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Job Ads found: 54

Job Ads per Month: 2.0

Hiring Locations: 6

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