Binated

About Binated

Job Summary A Customer Service Executive role would involve entering data from various sources into the system for processing and management. You will need to efficiently manage a large amount of information that is critical for our clients. The work is sensitive or confidential. Maintaining the integrity of business intelligence and Database processing along with manual checks, assuring data is accurate, up to date and de-duped is essential. Responsibilities and Duties Motivate to acquire and learn sufficient knowledge of services, processes, products and terminology to support customers and answer enquiries. Customer focus and professionalism when handling difficult customers to be exhibited. Complete assigned projects according to specifications to meet the needs of internal and external customers and meet deadlines when necessary. Adapt to different personalities and work situations, while demonstrating respect for internal and external personnel. Recognize and respond appropriately to problem situations, and correctly diagnose and effectively communicate the causes of problems. To contribute to any team as and when the situation demands. Key Skills We are looking for candidates with excellent communication in English for email, chat and phone support. The candidate should have good technical aptitude and strong skills in Word, Excel, PowerPoint and Web forms. Attention to detail is a must. You should be self-motivated and have a self-managed approach with good problem-solving ability. Time management skills, with the ability to prioritize and recalibrate quickly according to situation will be an added bonus. Graphics/printing industry experience is a definite plus. Job Types: Full-time, Fresher Salary: ₹175,000.00 /year Experience: customer service: 1 year (Preferred) Education: Bachelor's (Preferred) Language: English (Required) Shifts: Night (Required) Any (Required) Evening (Required) Benefits: Provident fund (PF) Paid leaves / Leave encashment Shift allowance Customer issues handled: Taking new orders Selection rounds: Written test HR Interview Technical Interview Training provided: Yes - Training provided Industry: Customer Service Job Duties: Answer incoming customer inquiries Other duties as requested

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Company Size: 501 - 1000

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