Bidwells

About Bidwells

Would you like to work for a business who invest in their people and ensures every employee has an excellent work life balance then why not consider Bidwells? The IT team forms part of the Bidwells BSS (Business Support Services) team, supporting the business across all offices in England and Scotland. The Service Desk role will provide effective IT support across all business divisions, resolving end user queries both via telephone, remote control & face to face support. The position provides exposure to a broad range of IT-related projects and activities. We are currently on the lookout for a 1st Line Support Engineer to join our IT team in Bidwell House in Trumpington and would like to hear from people who are keen to work in a flexible environment. What you could be doing day to day; Providing desktop support via remote, telephone & face to face support Ensuring the Service Desk ticket queue is monitored & tickets are actioned Diagnosing & resolving technical issues raised in Service Now or via desk visits Effective communication to end users on issue resolution Escalate issues to other relevant members of the department or other support teams Provide a professional and proactive service to the end users. Service quality and internal client expectations are met or exceeded. Deploy applications to end user machines Ensure the service desk is manned during core hours Assisting with internal user moves, including re-patching phones & docking stations Updating knowledge base with ticket resolution details Ensuring software licences are allocated & recorded in SAM Building end user machines in line with standard operating procedures. Ensuring the service desk phones are answered in a timely manner What we are looking for; Proven experience in providing end user support across a broad range of business applications and system ideally including Office 365. Experience of Active Directory Knowledge of Windows 10 Enterprise Good analytical problem solving and troubleshooting techniques. Accurate and consistent attention to detail. Excellent telephone manner Good time-keeping. Exemplary customer service skills. Excellent communication skills - confident in dealing with people in a professional capacity at all levels. In return you will receive some excellent benefits including private medical cover, free onsite parking, 25 days holiday, up to 8% contributory pension, discretionary bonus and clothing allowance and discounts from major retailers. We feel is our biggest benefit is the fact that we work in an agile and flexible, modern environment and a culture to match this outlook Job Types: Full-time, Permanent Experience: IT: 1 year (Preferred)

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Company Info

Legal Form: LLP

Company Type: Private

Company Size: 501 - 1000

Revenue: 25 - 50 million (USD)

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Job Ads found: 553

Job Ads per Month: 11.8

Hiring Locations: 9

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