Bidfood

About Bidfood

About Us At our depot we will make over 1,500 deliveries to our customers each week, we have a number of teams who work together to deliver service excellence to our customers every day. Bidfood is one of the largest foodservice wholesalers in the UK - we supply fresh, frozen, ambient and non-food related products to customers in a wide range of sectors including local authorities, hospitals, education, hotels, pubs and restaurant chains. Our mission is to deliver service excellence so everything we do has our customers at heart. For Bidfood, great service starts by employing great people. The Role The Customer Services Advisor is a key role, focusing on providing effective, timely and high quality services to all our customers. You will handle and resolve a wide range of customer services issues mainly via inbound calls, but also through emails, using your excellent judgement and communication skills and your passion for excellent service. Not only that, but you will seek to implement improvements to communication and processes to raise standards even further. You’ll also manage a range of financial responsibilities including account payments, credit requests and petty cash, so you’ll need a high degree of financial organisation and accuracy. And your proactive and collaborative nature will ensure you can take on and resolve any other administration requirements that arise. The role will cover 40 hours per week covering Monday to Friday working. Bank holiday working will be required. This is a fixed term contract for a period of 6 months. You... You must be a skilled and natural customer service advocate with a strong understanding of its importance. You must have a friendly and professional telephone manner as the majority of your customer contact will be on the telephone. Experience of inbound calls will be preferred. Success in this role will utilise all your influence and impact with colleagues right across the depot, to ensure a shared commitment to the highest standards of customer service. If this is you, we look forward to hearing from you. Benefits In return for your skills, you'll receive a competitive salary and benefits package including 25 days annual leave per year (pro rata), healthcare cash plan, employee assistance programme, pension, employee discounts and free parking. Job Types: Full-time, Temporary, Contract Experience: Customer Service: 1 year (Preferred) inbound calls: 1 year (Preferred) Job Duties: Answer incoming customer inquiries Stay up-to-date on new products, services, and policies Collect and report customer feedback to ensure that best practice is recognised and maintained Engage with customers in a friendly and professional manner while actively listening to their concerns Offer support and solutions to customers in accordance with the company's customer service policies Other duties as requested

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Company Info

Legal Form: Limited

Company Type: Private

Company Size: 1001 - 5000

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Job Ads found: 4371

Job Ads per Month: 104.1

Hiring Locations: 99

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