Biamp

About Biamp

We are seeking a Desktop Support Specialist II to provide users with desktop, laptop, printer, telephone, and software technical support and assistance. Additional responsibilities include troubleshooting and resolving user technical issues, providing helpdesk functions, and backing up some duties of other IT personnel. Essential Functions: Research, troubleshoot, and resolve user difficulties with desktops, laptops, printers, telephone, iPhone/PDA, cell phones, and other hardware or software solutions in a Microsoft environment. Provide first-level desktop support for employees (includes all hardware/software needs), responding to requests and problems submitted through a help desk ticketing system. Timely update and close of tickets. Assist users with software including Microsoft Windows, Microsoft Office suite, Microsoft System Center 2012 Endpoint Protection anti-virus, Cisco VPN, and other applications. Build and deploy desktops and laptops according to documented standards and procedures. Set up new users in Active Directory environment with Microsoft Exchange email. Provide positive customer experience with each customer interaction. Work on technical projects as assigned. Perform other miscellaneous job-related duties as assigned. The successful candidate will possess the following combination of experience, knowledge and skills: 2-year college degree or technical certification Minimum of 3 years experience providing technical support; or satisfactory equivalent work experience in computer support, systems administration, or related field. Computer systems and network architecture experience. Systems security protocols, policies, and procedures experience. Previous experience in administration and troubleshooting of Microsoft Windows systems (primarily Windows 10), IP networks, and typical desktop applications. Effective English language literacy; oral and written communication skills. Interpersonal and team skills for working with employees at all levels within the company. Working experience of Mac or Linux (Ubuntu) systems is helpful. Work Environment: While performing the duties of this job, the employee is frequently required to sit, move about, hear and speak. The employee must occasionally lift and/or move up to 50 pounds. Must be able to travel up to 10% between regional offices (London, Dubai). Biamp is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability. ByFIcZmwe2

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Company Info

Company Type: Private

Company Size: 501 - 1000

Job Ad Metrics

Job Ads found: 365

Job Ads per Month: 8.5

Hiring Locations: 13

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