Betway Group

About Betway Group

Kick-start your career in the online gaming world and experience the very latest in technology and innovation. Do you see yourself as one of those “out-of-the-box thinkers”, “Technical masterminds”, “Outstanding creatives”, or “Mind-boggling number crunchers”? If so, we want to welcome you to the Betway family and celebrate what makes you unique! Our global customer base is exploding and we need your skills to support us on this exciting journey! Don’t look back and submit your application before the opportunity passes you by.. Reporting to: Responsible Gambling Operations Manager Department: Compliance and AML We work hard to earn and maintain our customers’ trust. And it’s our job to make sure that we support their fun and safe experience. But compliance and AML aren’t the headmaster who says ‘no’ to ideas and innovation. We’re here to partner with the business to make decisions and deliver a service that protects and enhances the reputation of the company. Our work requires vigilance, understanding, empathy and brand integrity. The Responsible Gambling team is at the heart of giving all Betway customers a safe, sustainable and fun environment to gamble in. The Responsible Gambling team must deliver a proactive approach to monitoring for customer risk, industry leading customer-facing tools, and a tangible internal and external culture to support the programme goals. Purpose of the role: The Customer Interaction Specialist ensures Betway is proactive in detecting customers exhibiting at-risk gambling behaviour and interacts with those customers to encourage sustainable gambling. The Customer Interaction Specialist must have expert knowledge in responsible gambling and customer interaction methodologies. They will be responsible for ensuring the business uses data to identify potentially at-risk customers, and for developing methodologies to encourage sustainable gambling through effective interactions by automated systems or the customer-facing Responsible Gambling team. They will be accountable for measuring the effectiveness of these interactions at reducing gambling-related harm. You will be responsible for: Maintaining expert knowledge of responsible gambling regulation, research and best practice across all of Betway’s operating licences Creating and maintaining a roadmap for the development of the Customer Interaction Programme (CIP) Assisting in the implementation of any software required to support the CIP Testing and developing new methods and channels for interacting with potential at-risk customers Monitoring and reporting on the effectiveness of interactions with at-risk customers Creating CIP KPIs and reporting on progress Ensuring all policies and procedures relating to CIP are up to date, as well as owning the change control process for the CIP Providing the business with commercially astute advice and support around customer interactions, based on expert knowledge and empirical evidence Working with the Responsible Gambling (RG) Operations Manager and Learning and Development team to ensure CIP staff have adequate coaching and training Developing and managing relationships with key internal stakeholders, such as the Account Management and Analytics and Insights teams Supporting the RG Operations Manager and Head of Customer Welfare in delivering the strategic goals of the RG team This job description is not intended to be an exhaustive list of responsibilities. The job holder may be required to complete any other reasonable duties in order to achieve business objectives. You will have: Prior experience in the field/knowledge of responsible gambling Excellent knowledge of regulation and research around the prevention of gambling-related harm Data-driven, with a good understanding of using quantitative and qualitative data to identify at risk customers Exceptional communication skills and ability to work across all levels of the business Ability to work autonomously and project manage complex tasks with multiple stakeholders Exceptional organisation and prioritisation skills with the ability to manage a high volume of tasks Exceptional attention to detail Exceptional English language skills – both written and verbal It would be a bonus if you also had: Knowledge of wider regulatory requirements such as gambling regulation and money laundering Experience in a customer-facing responsible gambling role Analytical and data analysis skills Person Specification: Results driven Collaborative Flexible and creative approach to problem solving Willingness to learn and develop Resilient Energetic Personable Our Perks: Work from home/remote working option Competitive package Great social and charity events Health and well being weeks Free fruit and a heavily discounted Barista Tickets to events via sponsorships etc Season Ticket Loan Win Technologies (UK) Limited provides support services to Betway and is a proud member of the Betway Group. Should you not hear from us within 2 weeks, please assume your application has not been successful.

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Company Info

Company Type: Private

Company Size: 501 - 1000

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Job Ads found: 220

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