Belmond Management

About Belmond Management

The ideal candidate is willing to provide authentic, luxury experiences in world-renowned destinations to our guests, demonstrating care, confidence and curiosity. He/she is passionate of service and willing to grow professionally. Main duties & responsibilities: Fulfil operations of the Front Desk, according to the company policies, standard and procedures, maintaining high standards at all times; Maintain professional relationships with Guests and Colleagues; Anticipate Guests’ needs and handle Guests’ complaints; Responsible for cash accounting (payment of guest bills). Requirements: Competencies required Effective communication: he/she communicates clearly and in an appropriate manner (both verbally and non-verbally) that positively impacts on their role, the business and Belmond. He/she uses and interprets non-verbal behaviours to enhance understanding. Emotional intelligence: he/she shows the ability to control and express ones emotions and to handle interpersonal relationships. He/she demonstrates sensitivity to the needs and emotions of others and adjust ones style to the needs of the audience. Collaboration: he/she exhibits the ability to successfully work together united within a group whilst showing respect and willing to share information and skills. He/she is willing to continuously develop him/ herself. Drive results: he/she demonstrate pride in delivering exceptional and consistent high levels of service to internal and external customers by anticipating and exceeding their expectations. He/she demonstrates a sense of urgency and take ownership of ones tasks and responsibilities. Adaptability: he/she is identifies when a different approach is needed an offers a solution. He/she deals with multiple tasks and alters behaviour / priorities as changes occur and remains calm in pressurised situations. Global perspective: he/she is curious and respectful of all cultures and looks to learn from them. He/she treats each other with respect and inclusiveness regardless of position, level or background. Experience required: Knowledge of Hotel Management software such as Scrigno or others; Knowledge of the Microsoft Office package (Word, Excel, PowerPoint, Publisher); Fluent in English and Italian. A third language is required; Professional experience preferably at international level in the same role. Benefits: We offer: Seasonal Labour contract according to C.C.N.L. Settore Turismo Tutti i CV devono essere inviati comprensivi di autorizzazione al trattamento dei dati personali in conformità al Regolamento UE n. 2016/679 – GDPR e saranno utilizzati esclusivamente per la selezione in corso. Please apply through our Belmond Careers Website or send us your application to [email removed] indicating the role you are interested in.

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Company Info

Legal Form: Limited

Company Type: Public

Company Size: 501 - 1000

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Job Ads found: 7592

Job Ads per Month: 154.9

Hiring Locations: 40

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