Bell Integration

About Bell Integration

Overview: Company: Bell Integration is an IT Services company specialising in Infrastructure technology and services including IT lifecycle management, Managed Services, and Consulting & Project Services. Job: Working as the Service Operations Manager you will have overall responsibility of the service(s) delivered, by the operations team(s), to the customer. Acting as the focal contact for Bell for the service you will be responsible for the support teams’ day to day activities and performance, stakeholder management, customer satisfaction, operational alignment, line management (where appropriate and continual service improvement. Responsibilities: The Service Operations Manager role provides: Customer Service Relationship Management acting as a “trusted advisor” to the customer Operations Management of the service delivered to the customer Line management of team leaders managing End User Support Engineers Continual Service Improvement identification, planning and delivery Opportunities to deliver further services and skills to the customer Qualifications: EXPERIENCE: Extensive and demonstrable experience of working in a customer IT professional services focused role with management responsibility for service delivery into large corporate environments Strong experience of delivering and improving services An appreciation of Service Management Information Technology and the associated disciplines, practises, processes, technologies and applications Experience in developing and implementing processes Commercial experience of managing multi discipline, multi engagement, multi-customer work streams, with effective and profitable control Sound administrative skills, attention to detail and a completer/finisher approach to service delivery Sound negotiation skills and the ability to deal with high pressure and sometimes contentious situations and ensure positive outcomes Team leading or direct line management experience An understanding of Project Management disciplines and practises Good Microsoft Office skills Work experience within Financial Markets or Telecommunications sectors ideal but not essential Conducting candidate selection interviews SKILLS & ATTRIBUTES: Extensive and diverse experience of Customer Relationship Management Good people-oriented skills – awareness of emotional intelligence A demonstrable range of line management experience Extensive and diverse experience within a service delivery role, preferably within Information Technology A proven and demonstrable record of successfully managing large corporate (ideally Financial Services or Telecommunications) customers by delivering to agreed requirements The ability to communicate in a clear and concise manner to all levels in a variety of different mediums Regularly inputted into business forecasting reports The ability to take ownership of complex problems and suggest, negotiate, agree and deliver appropriate solutions The ability to work under pressure and deliver to timescales despite regularly changing requirements and priorities Excellent communication and motivational skills Experience of supporting others in their personal development through a coaching approach and a passion for continued self-development Exposure to financial management (budget or P&L) Attention to detail coupled with strong administration skills Demonstrable escalation management and issue resolution experience Process orientated Other Key Skills/Technical/Product Knowledge: Knowledge of the marketplace, Bell’s positioning and that of our competitors - preferable Ability to initiate, build and manage strong customer relationships, both internal & external A proven track record of managing teams within a formal appraisal, grievance and disciplinary framework Good presentation skills Capable of handling numerous projects/tasks simultaneously Proven customer management skills Sound general technical knowledge Passionate about Customer Satisfaction Able to demonstrate a record of building effective relationships and results orientation Track record of taking process improvement initiatives and delivering results To apply, send in your CV to [email removed]

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Company Type: Private

Company Size: 51 - 250

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Hiring Locations: 11

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