Barloworld Equipment

About Barloworld Equipment

OUTPUTS: Ensure the Customer Solution Centre Consultants work according to policies, principles and procedures of the business Ensure the Customer Solution Centre Consultants meet customer coverage requirements (i.e. PAR, QCR, Inbound/Outbound Call ratio) Provide satisfactory resolution to customer issues escalated by the Customer Solution Centre Consultants Drive sales for Retail customers (five machines or less) Ensure the Customer Solution Centre Consultants meet all the lead generation requirements and sales targets Ensure performance measurements and Key Performance Indicators (KPI’s) are met. Lead and manage the Customer Solution Centre teams using IEVM principles, while following the Barloworld Equipment Leadership philosophy and demonstrating value driven leadership (World Wide Code of Conduct) Prepare daily, weekly and monthly performance reports for review and complete necessary administrative tasks Assist with coaching, training and mentoring of the Customer Solution Centre Consultants to ensure that they achieve or exceed company expectations for quality, sales and service by providing regular, constructive feedback and guidance Monitor service quality, identify performance problems and develop corrective actions. Ensure consistency of customer experience Identify and suggest opportunities to improve operational efficiencies REQUIREMENTS OF CANDIDATES: Matric and an Undergraduate Degree (BCom, BSc, BBA) and a Leadership Development Course attendance advantageous Minimum two years of experience in team leadership role People Management and leadership skills - managing telesales advantageous Ability to manage and motivate staff within a team environment i.e. excellent interpersonal skill Customer service or sales experience in the following fields: machines, parts, service, power and/or technology solutions (and product knowledge) – multiple fields advantageous Advanced Microsoft Office skills and experience with CRM and ERP systems Competencies: Communication skills; customer responsiveness; results orientated; building the Brand; rule orientation; adaptability; stress management; thoroughness/accuracy; interpersonal skills and teamwork

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Company Info

Company Type: Azienda - Settore privato

Company Size: 5001 - 10000

Job Ad Metrics

Job Ads found: 1835

Job Ads per Month: 42.7

Hiring Locations: 37

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