Bandhan Bank

About Bandhan Bank

Job Summary Role: ** The position is responsible for providing high quality service and query resolution to the customer of the bank, proactively and convert service opportunity into a sales opportunity. The position shall ensure that all services and operations are carried out within stipulated norms and regulations so that the customers can avail services through multiple channels saving them time and effort and giving them proper service and ensuring repeat business. Responsibilities and Duties Key Responsibility: Ensure that customer information is communicated to the respective customer only. Ensure that upon written request and verification of the signature the account information is provided. Ensure that the customer query are attended to an resolved in an efficient manner and within stipulated TAT. Recording complaints as per the specified process. Ensure that complaints are resolved quickly and avoid the situation where it may get escalated. Improve customer communication on closures through scripts and mails. Preventive complaint management. Asking for feedback from customers, who may not be complaining. Understand and comply with requirements of all relevant policies of the bank including full compliance with (KYC) and Anti Money Laundering (AML) requirements. Ensure customer contact details are updated. Ensure that correct product information is disseminated. To handle balance enquiries/ brief transaction queries/ statement or balance confirmation certificate issuance to customers. To process stop payment. Passbook printing as and when required. Required Experience, Skills and Qualifications A bachelor's degree, preferably with a master degree in management. Basic banking product knowledge will be essential. Minimum 2-6 years of work experience in branch banking. Age should be in between (23-30) Strong listening skills and patience to work with customers and understand their needs. Should be good team player with proper interpersonal skills. Good communication skills in Hindi, English and colloquial language. Knowledge of competition will be an advantage. Should be flexible with the sales target. Basic computer literacy is a must. Thanks & Regards Mahashweta Roy Business HR Job Type: Full-time Salary: ₹20,000.00 to ₹35,000.00 /month Experience: work: 1 year (Preferred) Customer Service: 1 year (Preferred) total work: 2 years (Preferred) Education: Bachelor's (Required) Benefits: Health insurance Provident fund (PF) Paid leaves / Leave encashment Travel allowance Phone / Internet reimbursement Other Training provided: Yes - Training provided Industry: Banking & Finance

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Company Info

Legal Form: Limited

Company Type: Public

Company Size: 5001 - 10000

Revenue: 100 - 500 million (USD)

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Job Ads found: 535

Job Ads per Month: 13.4

Hiring Locations: 9

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