BSH Home Appliances

About BSH Home Appliances

Are you looking for an opportunity with a leading global business? If the answer is YES, BSH are recruiting for Training Coordinator to join the team. At BSH, we improve quality of life across the globe with our innovative home appliances, exceptional brands, and superior solutions. We are very proud of our history and what makes us the company we are today, we also have huge ambitions for the future and want to continue our growth and innovation to remain at the leading edge of our industry. Most important, however, are the people who make up BSH. Our dedicated employees live and breathe collaboration; they inspire and learn from each other. We are looking for people who share this passion, enthusiasm and collaborative approach to join our team. You will be entitled to a highly competitive basic salary and a great range of benefits including: Bonus Scheme Enhanced holiday entitlement Contributory pension scheme Access to BSH reward website with discounts on retailers, holidays etc. Training and development opportunities What are we looking for? As the successful Training Coordinator, you will ultimately be responsible for coordinating and providing administrative support to the Technical Training Department in the provision of their training activity and designing & implementing new processes and solutions to drive improvements in customer service. This includes: Training Coordination – Delegates Educate and upskill internal and external users on how to book training. Monitor and maintain the technical training inbox and to be the help desk for delegate enquires, registrations and course bookings Monitor booking numbers, provide weekly updates and make recommendations for changes to the Department Leader, FS Team Managers and Technical Trainers as appropriate. Ensure that all courses and users are set up accurately Own and execute the full end-to-end process for hotel bookings and travel arrangements for delegates. Responsible for the hotel relationship to ensure great delegate experience. Welcomes all delegates on reception on all delivery days Training Coordination – Training Team Responsible for the LMS operation. Look for system enhancements and liaise with HQ team for testing and implementation. Responsible for keeping the training planner up to date in liaison with the Technical Training Supervisor, RSMs and training team to ensure efficient use of all resources. Lead weekly planner meeting to capture any changes in courses and ensure all parties are updated Take bookings from rest of business for use of the Technical Training Rooms Liaise with Regional Service Mangers to monitor and implement new engineer recruitment training Coordinate with the Area Service Managers for ad hoc field training requests Working closely with the training team to capture any maintenance work required in the Training Rooms and coordinate its completion. Coordinate with the Category Managers to ensure the Training content released to the market is aligned to the products in the market. Proactively look for and make recommendations for process improvements that enable the training team to carry out their roles more efficiently and effectively Work with the training team to ensure that all new course materials are version controlled Responsible for administrating/coordination of the BCQ project Learning Management System (Learning Universe) Develops and maintains the LMS platform to meet all needs and ensure the accuracy and integrity of all data Interacts with content partners to troubleshoot issues as needed Responsible for LMS maintenance including managing user groups, hierarchies and data feed from internal sources Responsible for assigning new, dynamic and annual refresher course assignments to meet specific and department training needs Responsible for auditing training compliance, stakeholder reporting and content management Maintains documentation integrity to ensure accuracy, quality, version control, and distribution processes. Reviews and catalogues library to ensure Learning courses, and printed materials are easy to identify, access, and updated for all programs Reporting & Analysis Accurate recording of delegates – arrivals/no-shows/cancellations. Advising ASMs where necessary and provide weekly reports. Report on trainer utilisation by activity. To input and provide data analysis of Evaluation data for the Training Team to demonstrate impact of training on the business Logistic As required, arrange supply and delivery of Training appliances and content to Field Training events. Order Tools and Parts as and when required Who are we looking for? A successful Training Coordinator would have excellent planning, organising and communication skills with the ability to manage multiple tasks. You will also have: Experience: Excellent analytical and problem solving skills, being able to clearly articulate issues and propose recommendations with clarity and concisely both written and verbally. Experience of balancing the needs of both internal and external customers Experience of data inputting, manipulation and analysis Experience of working with Learning Management Systems or equivalent Specific knowledge: Excellent organisation skills with focus on attention to detail Minimum of intermediate Excel skill level to enable data analysis. Intermediate level other MS Office specially Word, Outlook Experience of Visio to map processes would be an advantage Excellent interpersonal and communication skills at all levels Commercial acumen Ability to initiate process improvement Is agile in approach to work and is able to balance priorities and outputs Able to work independently and is solution orientated Self-motivated and enthusiastic Open-minded, progressive and have a fast paced can-do attitude If you share our values and have the drive and enthusiasm to help us fulfil our vision of significant growth, we would like to meet you. Please click APPLY below now to register your interest in the role of Training Coordinator.

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Company Info

Legal Form: SA

Company Type: Private

Company Size: 251 - 500

Revenue: 1 - 2 billion (USD)

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Job Ads found: 826

Job Ads per Month: 16.9

Hiring Locations: 21

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