BGC Group

About BGC Group

Work life balance Career Development Opportunities Attractive Salary Package Roles & Responsibilities: Providing the 1st line of technical support for our local offices as well as our world-wide remote office workers. Supporting both Windows and Mac systems in the corporate environment. This includes desktops and laptops. Build, setup, maintain, implement, and troubleshoot technology problems related to laptops and desktops that affect end-user productivity. Report to the regional Service Desk lead. The Service Desk Specialist will interface daily with other technical staff, and work on assignments and delivering services to end-users. Work closely with all users and management for issue resolutions. Help to provide monitoring for our IT and development infrastructure and assist in its growth. Need to understand fundamental IT concepts regarding hardware and software, networking, data storage, data backups, and monitoring. Assist users with their software application requirements and access to IT resources via our Helpdesk ticketing system. Performing basic troubleshooting tasks and operating system support on Microsoft Windows OS and Mac OS X. Setting up new users' systems and environments Configuring new applications for emerging business needs Mobile device setup, installation and /or post installation support Provide network, phone, system, and desktop support Participate in and drive projects related to Corporate desktop computing such as email, anti-virus software, archiving, backups Document standards, best practices and policies Requirements: Minimum Diploma in computer science or any relevant field Communicate clearly and patiently via chat, email, phone, and in-person conversations Core competency with Mac OS and Microsoft Windows and Familiarity with data backup concepts and systems Mac OS X (OS installation, account creation and maintenance, file sharing concepts, printing) Basic understanding of common PC & Mac hardware components and connections. Good problem-solving skills, ability to troubleshoot without continual escalation to higher levels of support. Strong analytical, logical thinking and problem solving skills Willing to learn and adapt. Excellent communication skills (written and spoken Job Type: Full-time Salary: RM3,000.00 to RM4,200.00 /month Experience: IT Support: 3 years (Preferred)

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Company Info

Legal Form: Limited

Company Type: Public

Company Size: 501 - 1000

Revenue: 100 - 500 million (SGD)

Job Ad Metrics

Job Ads found: 5926

Job Ads per Month: 137.8

Hiring Locations: 25

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