Avidbots

About Avidbots

Avidbots is bringing robots to everyday life to expand human potential. Its first product to deliver on this vision is Neo - a self-driving floor scrubber. Neo is widely deployed and trusted by the world’s leading facilities and building services companies in airports, shopping malls, hospitals, universities, and other commercial and industrial locations around the globe. Headquartered in Kitchener, ON, Canada, Avidbots is a 100% vertically integrated technology company, and offers comprehensive service and support to customers on five continents. We are looking for an enthusiastic Technical Support Technician. Our ideal candidate loves to solve electrical and mechanical issues and understand how different pieces of our robots are put together. You are technically competent and will actively service and support our robots in primarily Alberta but throughout western Canada and the US. Our ideal candidate loves to be out in the field, build relationships with customers, and provide training to use our product successfully in their environment. You thrive in a fast moving & dynamic environment and enjoy working independently while being part of a larger customer care team. The Technical Support Technician will be critical to our customers’ success and will have a tremendous impact on the future growth of Avidbots in the USA. This role is within Avidbots Customer Care team. Main Tasks: Build positive relationships with customers and communicate through email, messaging, and phone conversations. Provide amazing customer support, from the office and sometimes at the customer site. Diagnose issues or technical problems that can include electrical, mechanical and software related repairs. Understand customer questions or concerns and make appropriate recommendations. Support Avidbots product demos, deployments and training. Support robot operations remotely in our web-based monitoring software. Present training materials to customers and teach them to use all aspects of the robot. Requirements: Diploma, degree, or 3-5 years of experience in associated field such as electronics or robotics Ability to troubleshoot, test, repair and service technical equipment. Exceptional manual dexterity and high attention to detail. Comfortable and experienced at fault-finding by reading schematics and wiring diagrams. Ability to work flexible shifts (day and afternoon) and adapt to changing work schedules. Willingness and ability to travel occasionally but based in Calgary or Edmonton preferably. Hold a valid and up-to-date driver’s license and passport. Driven individual, passionate about robotics, self-starter and works well as part of a small support team.

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Company Info

Legal Form: Corp

Company Type: Private

Company Size: 51 - 250

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Job Ads found: 303

Job Ads per Month: 7.4

Hiring Locations: 7

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