Auberge Resorts

About Auberge Resorts

Company Description: Whether traveling on a ski trip to Aspen or taking a romantic escape in Santorini for a special anniversary, it is the simple things that are most important to the guests of Auberge Resorts Collection. At Auberge, we offer the opportunity to create personal memories and stories; tasting freshly picked fruit in Cabo San Lucas, horseback riding with a local cowboy in Costa Rica, or planting coral gardens in the South Pacific. People who know us, choose to return for shared experiences that connect them to local cultures and which will be forever embedded in their soul. Role Summary: Join Auberge Resorts Collection as General Manager of one of the newest locations to join our family, Etereo, in Riviera Maya, Mexico. Learn more at: https://aubergeresorts.com/etereo/ The General Manager of Etereo reports directly to the Regional Vice President of Operations and is responsible for leading the culture, and the soulful journeys for the guests of this beautiful property on the eastern coast of Mexico’s Yucatan Peninsula. This resort will feature 75 contemporary guesthouses, an Auberge Spa and two dining venues. Core Responsibilities: The core responsibilities for this position include: Serves as the consummate host of the property, connecting with guests, corporate and leisure travelers, travel advisors, meeting planners, and locals who visit to experience the property. Be in the lobby – the restaurant – is seen by guests and team members and is always approachable Is seen as a leader in the local community. Develops and maintains a connection with all team members, developing the culture as a family. ENRICHes lives – and lives our ENRICH values every day. Is a recruiter – continually striving to develop a strong pipeline of talent for both Etereo and all of Auberge; builds a strong team that “fits” Is a curator – driving excellence in soulful journeys, product, service Has an eye for detail, fine tuning the luxury experiences with a hands-on approach Leads the Executive Committee of the hotel to deliver on key business objectives and the overall hotel strategic plan (guest, employee and financial metrics). Maintains operational luxury standards to drive top guest engagement, emotional connection and net promoter ratings. Leads the preparation of the hotel budget, and monitors results. Participates in the preparation of annual marketing plans for the hotel with the Sales & Marketing Director. Ensures sales and marketing activities of hotel are implemented in accordance with agreed marketing plans. Creates an environment where all colleagues can learn, grow, and contribute to ENRICHing the lives of our guests every day. Maintains an open-door policy and upholds the Auberge Resorts Collection Code of Conduct and the local handbook in every interaction. Ensures solid safety practices and risk management across the entire hotel. Partners with the local Talent and Culture lead and the VP of Talent & Culture to drive the success of talent & culture through the recruiting process, playing a lead role in new hire orientation, and supporting the learning & development initiatives. Also plays a key role in the succession planning process to ensure growth opportunities and a focus on high potential talent. Ensures the clear channels of communications are maintained between hotel and corporate office. Maintains excellent relations with owning companies and asset managers. Focuses on achieving profitable operating results in accordance with the budget and sales targets. Ensures the hotel is maintained to high standard both in operational and maintenance, encouraging everyone to be a steward of the house. Develops the Executive Committee both as individuals and as a team. Qualifications: Bachelor’s degree (business, hospitality/tourism preferred) Minimum 5 years’ experience in hotel operations (with at least one GM assignment preferred) Experience leading a team Strong business acumen with knowledge of hotel financial reporting Excellent verbal and written communication skills Required Skills: The top 4 skills of a successful General Manager at Auberge: Culture/recruiting Product excellence/F&B Sales & PR Owner relations/community relations Travel Requirements: Ability to travel internationally for internal conferences, client meetings, tradeshows What Else?: At Auberge, we are passionate about our mission to be the best-loved operator of one-of-a-kind luxury properties and experiences. We are storytellers and story-makers, delivering simple pleasures and creating indelible memories. Born in Napa and inspired by the most relaxing places in the world, we prize simplicity, comfort, and beauty. Whatever role we play in Auberge, and wherever we reside and work, we all live by the view that our core purpose is to enrich people’s lives. If you feel that our approach is aligned with your own passions and beliefs, then talk to us about becoming part of our family. Auberge Resorts Collection is an Equal Opportunity Employer, M/F/D/V. Auberge Resorts provides equal employment opportunities (EEO) to all team members and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Auberge Resorts Collection complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Privacy Policy

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Company Info

Legal Form: LLC

Company Type: Empresa - privada

Company Size: 1001 - 5000

Revenue: 5 - 25 million (USD)

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Job Ads found: 8119

Job Ads per Month: 184.5

Hiring Locations: 41

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