Atos Medical

About Atos Medical

In this Insurance Supervisor role, you will support Atos Management by managing the workflow of intake prep and insurance verification to ensure quality output. Join us and give people a voice Atos Medical is a market leader in solutions for people that have lost their voice due to laryngectomy or tracheotomy. We believe that everyone has the right to be able to speak. We are committed to giving a voice to people who breathe through a stoma, with design solutions and technologies built on decades of experience and a deep understanding of our users. Join our worldwide teams and make a difference that can be heard. Location: New Berlin, WI, USA Main job responsibilities of Insurance Supervisor Supervise the daily tasks and manage the workflow of the team to ensure performance standards are met Accomplish team results by coaching, counseling, and appraising performance Identify areas of improvement, create new processes and implement with departmental feedback Serve as the point of contact for all escalated questions or issues related to intake prep and insurance verification Provide reports, statistics and status updates to management Assist in the development and implementation of training manuals Perform quality audits Facilitate weekly one on one meetings with each team member Facilitate group training session and ongoing training sessions with team to continuously improve the team’s capabilities Foster a collaborative environment with all other functional areas within Atos Medical to ensure understanding of insurance Act as a backup to Insurance and Reimbursement Director Ensure compliance with all laws and regulations Properly capture and report Customer Complaints as requires under Company Quality System Facilitate all hiring and review process for team Improve customer experience quality by studying, evaluating, and re-designing process; establishing and communicating service metrics; monitoring and analyzing results; implementing changes Respond to every voicemail, email, or internal customer within twenty-four hours Process insurance intake and verification according to department instructions and quality procedures. Uphold high standards of quality in all customer interactions Maintain departmental standards for one call resolutions and minimal calls to voicemail. Responsible for prompt courteous customer service including accurate order entry. Determine correct resolution to client complaints, take corrective action and monitor results. Maintain department records according to department guidelines. Work closely with all departments to ensure proper billing to insurance companies, contracts, other third-party payers and clients/patients for all products delivered. Qualifications & competencies for Insurance Supervisor The position requires… High school diploma or GED. A Bachelor’s degree is preferred Five years’ medical billing and customer service experience Five years’ experience working with DME in and out of network benefits with 1-2 years of direct management experience or equivalent combination of training and experience is preferred Exceptional customer focus and ability to work under pressure Ability to maintain awareness of, and seek to meet the needs and wants of the customer without being prompted Excellent customer service skills and professional attitude Strong communication skills/phone etiquette Strong conflict resolution skills Ability to work in a team environment a must Ability to manage multiple tasks, prioritize them and pay attention to detail Relevant Licenses/Certifications are desirable Demonstrated PC and keyboarding skills that include word processing, efficient use of Internet and email and Microsoft Office are required Knowledge of SAP, Brightree are highly recommended. Availability for limited domestic travel We offer You will be part of an ambitious work environment in which teams work together to continuously grow and develop the business. You will have great opportunities to learn and develop, and you will be offered a competitive salary package and benefits. Atos Medical is a global leader with Swedish headquarters and more than 15 subsidiaries worldwide. We are committed to living our values: we listen – we inspire – we focus – we engage every day. We connect with stakeholders, involving them in our activities and striving to support and empower our users and each other every day. No matter whom we interact with – users, colleagues, health care professionals, business partners – respect and integrity are at the core of everything we do. Atos Medical, Inc. is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

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Company Info

Legal Form: GmbH

Company Type: Private

Company Size: 51 - 250

Revenue: 100 - 500 billion (USD)

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Job Ads found: 603

Job Ads per Month: 12.6

Hiring Locations: 17

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