Atlas Hotels

About Atlas Hotels

As Customer Service Representative/ Groups & Meetings Coordinator you will work as a key member of a telephone and internet sales team taking bookings for meetings and groups for a collection of 50 hotels. You will drive excellence in Client Booking Experience, Customer Service and Attention to Detail. Key Activities · Provide first point of contact for Groups and Meetings calls & emails · Provide reactive and proactive telephone account management of live and dead enquires · Action and mange daily work load as well as creating personal task lists · To attend workshops, events and training days where applicable · To undertake Account Research and special projects where applicable · Attend all team meetings scheduled · Deliver key departmental reporting targets · Any other reasonable requests made by management Benefits: Bonus scheme On-site parking Job Type: Full-time Salary: £19,718.00 /year Job Duties: Answer incoming customer inquiries Stay up-to-date on new products, services, and policies Collect and report customer feedback to ensure that best practice is recognised and maintained Engage with customers in a friendly and professional manner while actively listening to their concerns Offer support and solutions to customers in accordance with the company's customer service policies Other duties as requested

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Company Info

Legal Form: Ltd

Company Type: Public

Company Size: 1001 - 5000

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Job Ads found: 859

Job Ads per Month: 20.0

Hiring Locations: 39

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