Asurion

About Asurion

New Brunswick, Canada Work at Home Customer Care Representative English and Bilingual Working at home can be an ideal situation from saving you money on gas & work clothes to allowing you to spend more time with your family during non-work hours. But unfortunately, most Work-at-Home Opportunities that sound too good to be true usually are. It's time you got to know Asurion. We are looking for candidates with a great customer focus, computer proficiency, good communication skills and strong attention to detail. This is a permanent, full time position. In this role, you will be responsible for handling inbound calls from customers regarding wireless handset insurance claims. You will: � Answer incoming calls from customers regarding their insurance policies � Walk customers through claim procedures when necessary � Provide 1 call resolution � Follow up with customers when needed either via email or callback � Ensure all company required procedures are followed � Provide pertinent and timely information to all customers � PERKS: � You will be an employee not an independent contractor � Keep the same shift for 6 months � Two weeks of vacation, three sick days and three personal days yearly � Two consecutive days off weekly � Full benefits after 30 days � EARNING POTENTIAL: � Base hourly Rate (English): $15.80 � Base hourly Rate (Bilingual): $16.80 � Hourly incentive for hours worked after 5pm and weekend shifts: $0.50 � Monthly Bonus plan: Up to $600/month � Total Earning Potential: $19.75 Required qualifications: � AT LEAST 1 YEAR OF CUSTOMER SERVICE EXPERIENCE � Excellent customer service and communication skills � PC literacy (Windows, web navigation) and 25 WPM typing skills � Must be able to work a flexible schedule � Schedule is subject to shift bid process Preferred Qualifications � BILINGUAL candidates - ability to write in English and French Time commitment: Full-time openings are available and exact schedules will be discussed with each candidate, but evenings and weekends will be required. You must be able to work at your computer throughout your entire shift (minus short breaks and a lunch period) while maintaining a noise and distraction-free environment. Required equipment: PC running Windows 7, Windows 8, or Windows 10 with sound card, headset jack or external speakers, 2.0 ports. Primary Location: Moncton New Brunswick Canada E1C 0H1 Regular Priority Jobs � CCR4 Repr�sentant du service � la client�le, travail � domicile Travailler � la maison peut �tre une situation id�ale, que ce soit pour �conomiser sur l�essence et les v�tements de travail ou pour passer plus de temps avec votre famille en dehors des heures de travail. Mais malheureusement, la plupart des occasions de travail � domicile qui semblent trop belles pour �tre vraies le sont g�n�ralement. Il est temps pour vous de conna�tre Asurion. Nous sommes � la recherche de candidats ayant une excellente approche vis-�-vis de la client�le, une bonne ma�trise de l�informatique, de bonnes comp�tences en communication et un grand souci du d�tail. Il s�agit d�un poste permanent � temps plein. Dans le cadre de vos fonctions, il vous incombera de traiter les appels entrants des clients concernant des r�clamations d�assurance pour les combin�s sans fil. Vos t�ches: R�pondre aux appels entrants des clients concernant leurs polices d�assurance. Accompagner les clients � travers les proc�dures de r�clamation, au besoin. R�soudre les probl�mes des clients en un seul appel. Effectuer un suivi aupr�s des clients, au besoin, par courriel ou t�l�phone. S�assurer que toutes les proc�dures requises par l�entreprise sont suivies. Fournir des renseignements pertinents et en temps opportun � tous les clients. AVANTAGES: M�me quart de travail pendant six mois Deux semaines de vacances, trois jours de cong� de maladie et trois jours de cong� personnel par ann�e Deux jours de cong� cons�cutifs par semaine Avantages sociaux complets apr�s 30 jours Stationnement gratuit POTENTIEL DE R�MUN�RATION: Taux horaire de base (anglais): 15,80 $ Taux horaire de base (bilingue): 16,80 $ Prime horaire pour les heures travaill�es apr�s 17 h et les quarts de fin de semaine: 0,50 $ R�gime de primes mensuelles: Jusqu�� 600 $/mois R�mun�ration totale possible: 19,75 $ Emplacement principal: 11, voie Ocean Limited, Moncton (NB) E1C 0H1 Emplacement principal: Moncton, Nouveau-Brunswick (Canada)

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Company Info

Legal Form: Corporation

Company Type: Private

Company Size: 5001 - 10000

Revenue: 5 - 10 billion (CAD)

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Job Ads found: 4775

Job Ads per Month: 99.5

Hiring Locations: 139

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