Astreya Partners

About Astreya Partners

Company Description Astreya is the leading IT solutions provider to deliver technology-enabled services and fuel digital transformation to some of the most exciting companies on the planet. We are at the cusp of a new way of working with our delivery model that helps our clients be positively productive by matching exceptional people to on-site teams delivering world-class IT service. With engineers in over 30 countries and 70 cities around the world, we are a global company working with the world's most recognizable and innovative organizations. Job Description The IT Support Specialist will support a broad range of IT technologies, including: scanners, printers, laptops, software licensing, laboratory computers, IP telephony, mobile devices, and basic networking. This role will require a confident, independent person to manage the IT operations of a busy office in Sydney, Australia. Your role and responsibilities: Address and resolve incidents and requests; logging of all incidents and requests; engaging other service desk resources or appropriate service resources to resolve incidents. Create a positive customer support experience and build strong relationships through problem understanding, ensuring timely resolution or escalation, communicating promptly on progress, and handling customers with a professional attitude. Provide a consistent and professional end-to-end customer experience and provide a single point-of-contact for the customer. Log and track incidents and requests from identification through to resolution as per established policies. Handle password resets, software installations & configurations. Troubleshoot computer software/ hardware problems. Provide support for encryption, security/anti-virus applications. Develop and maintain knowledge base articles and documentation. Contribute to the refinement of team procedures. Skills Required: Excellent interpersonal and professional communication, both verbal and written. Strong experience troubleshooting computer hardware and operating system problems (Apple/MAC and PC/Windows). Experience troubleshooting mobile device hardware and software application problems Critical thinking and creative problem solving skills. Ability to maintain confidentiality and professional decorum. Ability to collaborate and work remotely including use of communication tools such as Slack, Google Meets, etc to communicate with both internal staff and clients. Customer facing technical support experience in a corporate environment. Familiarity with web client and server-based technologies, advanced IT software and operating troubleshooting experience in MAC and Windows. Ability to use a MacOS operating system to perform administration activities including installing/removing software, gathering logs, checking running processes, checking process resource consumption, editing text files, starting/stopping services, updating system components, and disk management. Ability to use a Windows operating system to perform administration activities including installing/removing software, starting and stopping services, check running processes, checking process resource consumption, editing text based files and navigating the file system to gather log files. Troubleshooting and configuration experience with end user applications such as MS Office, GSuite and Apple Apps. Active Directory management: user creation, group membership, group policy etc. VPN troubleshooting expertise. Manage and support VoIP telephony. Configuration, deployment and support of printing infrastructure, Audio Visual devices, scanners and other common use equipment. Create and maintain detailed system and application documentation. Must be a self-starter who can work independently and within a team environment. Skills Preferred: Familiarity with computer networking protocol, Wireless network protocols, TCP/IP and IPSEC VPN configuration. Virtual Machine infrastructure management experience MAC, Microsoft, or other certifications. BASH, Python or SQL scripting knowledge. Experience Level: 5+ Years work experience, IT Certification What can Astreya offer you? Working with some of the biggest firms in the world as part of the Astreya delivery network Employment in the fast-growing IT space providing you with brilliant career options for years to come Introduction to the new ways of working and awesome technologies Career paths to help you establish where you want to go A company-wide mentoring program to advise you along the way Online training courses through CBT-nuggets to upskill you Performance management system to provide you with meaningful, actionable feedback Dedicated management to provide you with a point of leadership and care Internal promotion focus. We love to build people from within. Numerous on-the-job perks Peer Recognition Market competitive rates and benefits Astreya Partners is an equal employment and affirmative action employer. We evaluate qualified applicants on merit and business needs and not on race, color, religion, creed, gender, sexual orientation, national origin, ancestry, age, disability, genetic information, marital status, veteran status or any other factor protected by law. Qualifications windows, MAC, G suite Additional Information Astreya Partners is an equal employment and affirmative action employer. We evaluate qualified applicants on merit and business needs and not on race, color, religion, creed, gender, sexual orientation, national origin, ancestry, age, disability, genetic information, marital status, veteran status or any other factor protected by law.

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Company Info

Legal Form: Inc

Company Type: Entreprise non cotée en bourse

Company Size: 1001 - 5000

Revenue: 50 - 100 million (USD)

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Job Ads found: 1205

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Hiring Locations: 18

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