Ascott International Management

About Ascott International Management

Roles & Responsibilities Job Description The Officer, Guest Service is responsible for the checking in and checking out of guests at the property. The Officer, Guest Service will follow through guests' requests to make the guests feel ‘at home’ and exceed their expectations. He/she is the main point of contact for the guests, and coordinates the guests’ requests with the other departments and ensures that services are delivered promptly and efficiently. He/she is responsible for the efficient rooming of the guests. 1. Responsible for checking in guests such as, registering and assigning rooms to guests. 2. Issue apartment access cards and escorts guests to their apartment. 3. Manage guests’ accounts and information, and apartment availability in the system. 4. Receive and transmits messages to guests promptly. 5. Handle guest queries pertaining to facilities, services, registration and information regarding shopping, banking, dining, entertainment, and local events etc. 6. Arrange tours, taxis, and restaurants reservation for guests. 7. Handle and records guest feedback and complaints, and refer issues to supervisor or respective departments when necessary. 8. Responsible and accountable for handling and safe keeping ofcash and guest valuables. 9. Perform simple bookkeeping activities, such as balancing cash accounts. 10. Make and confirms reservations. 11. Handle walk-ins, emails and phone enquiries. 12. Assist in property viewing for walk-in guests or on behalf of the Sales Department. 13. Perform any other duties as required and directed by the Front Office manager or Management. Job Requirements The candidate should possess the following: Minimum one year of service in the hospitality industry or Diploma in Hospitality or an equivalent Good communication and coordination skills Meticulous and service-oriented Organised, neat and well-groomed Ability to work independently and in teams Outgoing personality Basic knowledge in Microsoft Office (ie; Outlook, Word and Excel) Open to 5-day work week with 2 rest days work arrangement

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Company Info

Legal Form: Ltd

Company Type: Private

Company Size: 5001 - 10000

Revenue: 2 - 5 billion (USD)

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