Ascensos

About Ascensos

scensos is built on our belief that not all contact centres need be the same. We bring a fresh approach to outsourced customer service, offering multi-channel customer contact solutions across traditional, digital & social channels. We recognise talent. For us it’s all about loving what you do. Whether its clients or staff, delivering with a ‘personal touch’ is truly important to us. What we’re looking for We have an exciting opportunity for aspiring Customer Service Advisors to join #theAteam to provide world class customer service in our state-of-the-art contact centre in Cowes. We believe that happy people keep people happy, so we’re looking for people who have great interpersonal skills and strong analytical skills as you will be expected to deal with a range of customer queries via both phone and email. What to expect As a Customer Service Advisor with Ascensos, you will work in a fully supported environment where you can demonstrate your commitment to providing outstanding customer support through your skills and personality. Your role can include: Providing first class customer service via voice, email or live chat Ensuring all communication via phone or email are handled professionally and promptly Recording details of customer comments on the database provided, leaving clear notes Demonstrating strong product knowledge to ensure all customer queries are answered Building rapport with customers and providing exceptional service Achieving the key targets set Adhering to quality standards and ensure consistency in all interactions You We think big and we’re looking for team members who think bigger, achieve more and work smarter. If you have the following skills, then we want to hear from you! Excellent writing skills Ability to build rapport and communicate in a helpful way Enjoy a creative and hardworking office environment Keyboard/Computing skills Ability to research well and quickly Fantastic questioning skills Ability to work as part of a team Enthusiasm and Passion The Benefits Free car parking on site Employee discount scheme Client discount schemes 29 days holidays PLUS an extra day holiday for your birthday! Annual awards ceremony Company Pension scheme Become part of #theAteam Ascensos is Europe’s fastest growing premier contact centre. Over the past four years we have established operations in state-of-the-art contact centres in Motherwell, Clydebank, the Isle of Wight, Boxtel and most recently Bucharest. We’re all about delivering a high calibre of customer service. If you’re passionate about going ‘the extra mile’ to delight our clients’ customers, then you’ll fit right in. In return you’ll benefit from ongoing training and development, free onsite parking and the opportunity to join a growing contact centre for an exciting and rewarding career. Up for the challenge? We understand people don’t fit in little grey boxes. We recognise the importance of individuals. Our success is down to our people and we are always on the lookout for new members of #theAteam to help us deliver incredible experiences for both our clients and customers. So, if you’re ready for a new challenge then hit ‘Apply Now’ to become the newest member of our growing team. We’re expecting lots of people want to join the #theAteam. So unfortunately, if you have not heard from us, please assume that your application has been unsuccessful. Job Types: Full-time, Permanent

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Company Info

Legal Form: Ltd

Company Type: Private

Company Size: 1001 - 5000

Revenue: 25 - 50 million (USD)

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Job Ads found: 111

Job Ads per Month: 3.8

Hiring Locations: 5

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