Aroma City Group

About Aroma City Group

Description: The scope of the role consists of Engineering on Remedy ITSM Suites 8.x, 9.x (ARS, SRMS, CMDB, Digital Work Place, Smart IT and Smart Reporting) as ITSM Developer/Administrator. The person must have practical and proven experience of ITSM Engineering / SRM Development, (ARS, SRMS, CMDB, Digital Work Place, Smart IT and Smart Reporting). * Implementation knowledge on BMC ARS 9.x/18.x, ITSM Suite 9.x/18.x, SLM 9.x/18.x, BMC Remedy Migrator, Web services, API's and Plug-ins, Remedy Developer Studio. * Good knowledge of SRM 9.x/18.x, MyIT 3.x/18.x, Knowledge Management 9.x/18.x, Remedy Workflow customizations using Developer Studio. * Strong ITIL Framework concepts. * Experience in proposing and implementing architecture of Custom integrations. * Experience in configuring and working on Remedy Server-group environment. * Previous experience of working overlay concept. * Experience in performance tuning and troubleshooting BMC Remedy AR Server issues. * Experience with Mid-tier and troubleshoot issues with load balancer. * Experience on Remedy Upgrade & SOAP UI will be an advantage. * Good in customer interaction. * A technologist hands on and energized by technology (ITSM Tools). * Committed to drive excellence through best practices and new approaches. * Ability to do rapidly delivery with quality. * Experience in designing business processes and implementing in tool as per best practices. * Sound knowledge in ITSM domain with clear visions of modern IT. Technical skills required * Good to have BMC Certified Professional certification. * At least 3+ years’ experience in development and Implementation of the BMC ITSM Suites and SCM tools (BMC Remedy 8.x, 9.x/18.x, workflows, ITSM Suites and SRMS development with MyIT experience) focus on BMC Service Request Management System 8.x, 9.x/18.x and MyIT/SmartIT. * Must have sound knowledge in designing Standard SRDs, PDTs and AOTs. * Good experience in workflows and AIF creation. * Must have experience in implementing MyIT/SmartIT. * Life cycle management for all above mentioned products. * Hand on experience on installation, configuration, troubleshooting, BMC Remedy Suites. * Best practice experience around creation and maintenance of Business Service models. Non-technical skills required * Excellent communication skills, strong analysis and problem solving skills. * Self-confident individual with high level of ambition, self-motivation and dedication. * Be able to maintain and influence a diverse internal network of stakeholders, setting expectations both for technical and non-technical (management). * Be a problem owner and solver with a logical approach to solving issues. * Self-motivated and excellent team player. * Must have high standard of written English and good level of spoken English.

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