Arnold Lodge School

About Arnold Lodge School

This is a real opportunity to make a difference in an outstanding 4-18 Independent School. Located in the heart of Royal Leamington Spa, Warwickshire, we deliver a bespoke learning experience to unlock the talents and potential of each and every child that comes through our doors. As Arnold Lodge enters a period of growth, we are looking for an enthusiastic person to join our team as an IT Systems Administrator to support the IT infrastructure within the school. The IT Systems Administrator will be responsible for the IT systems on a day to day basis, ensuring that they are secure, reliable and that appropriate service levels are maintained. The successful candidate will be accountable for continuously reviewing the school’s systems and recommending suitable development and / or project work to the IT & Facilities Manager. The candidate will also have the technical skills and expertise to deliver a range of development work in-house and be able to seek and manage support from subject specialists, as required. Throughout the week they will provide IT support as a point of contact for the school. The successful candidate will be willing to provide support as required. They will also lead in scoping systems requirements and delivering development work. The successful candidate will have experience of supporting systems and services in a technical capacity, reporting to management and will have worked for a minimum of three years within similar roles. Managing, maintaining and supporting the school’s IT systems, including their integrity, security, maintenance, availability and reliability. Daily monitoring of the performance of the school’s IT systems Develop and action maintenance schedules. Troubleshooting and implementing a root fix for systems related issues. Resolving issues impacting school services, including liaising with third party suppliers. Resolving recurring issues that are impacting the systems across the school. Regularly reporting to the IT & Facilities Manager on the status of the systems, and any known risks and issues. Providing training to other members of staff The creation and maintenance of systems documentation, and where appropriate publish for other staff to view. Providing, enabling and coordinating out of hours support for scheduled and emergency scenarios. Ensuring systems downtime is communicated to users following prior discussion with the IT & Facilities Manager Fault solving recurring problems and implementing root fixes. Ensuring appropriate service levels are maintained and issues resolved. Maintaining regular communication with users whilst resolving their logged issues. Encouraging users to adopt good IT practice and ensure correct and appropriate use of IT. Supporting, maintaining and upgrading all school owned IT. Proactive reviews of the IT estate to proactively log faults in the IT helpdesk. This includes but not limited to walking the site and checking equipment. Maintaining an accurate and complete asset register of all IT services assets. Using documentation daily and supporting in the creation and maintenance of both new and existing. Testing equipment and supporting internal and external events where IT support is required. Regularly reviewing the school’s systems and providing recommendations to the IT & Facilities Manager on suitable improvements. Working with the stakeholders to appropriately specify and implement new (or changes to existing) systems and services in line with IT strategy. Leading on developing the school’s systems in line with legal obligations and operational needs. Delivering service requests and systems development in line with the department’s policies and processes. Planning and implementing systems changes and project work in line with the needs of the school. This may include areas such as scope, design, implementation, test, and handover. Working with third party suppliers to technically scope, assure and implement new systems, enhance or fix existing systems. Delivering handover training to the staff on any system changes or developments which will impact their day to day role. Carrying out annual audits on the school’s systems including cyber security; including working with third party auditors. Regularly reporting to the IT & Facilities Manager, and where required members of SLT on the status of the school’s systems and any development work; including risks, issues and opportunities. Developing the department’s knowledge on the school’s systems through appropriate training. General administrative functions as and when required To perform any responsibilities associated with being a member of the school's staff, as reasonably directed by the Headteacher, Operations Manager or IT & Facilities Manager. Benefits: Discounted/free food Private medical/dental insurance Life insurance Job Types: Full-time, Permanent Salary: £22,000.00 to £24,000.00 /year Experience: system administration: 1 year (Required)

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