Appello

About Appello

Who Are we? Appello started operations in the autumn of 2014 following the union of Careline, Cirrus and Appello Telehealth. The business started with just 5 employees we were pioneers for emergency monitoring within the housing sector and we are rapidly growing. Our focus is to transform lives through Technology Enabled Care Services (TECS). At the heart of our business is the UK’s leading digital TECS monitoring centre. This delivers proactive and reactive monitoring and supports the health, safety and security of more vulnerable people than any other centre of its kind. “98% of our customers feel sager knowing they have access to Appello in an Emergency” What does the role entail? This role is to provide support for all users at Appello. Responsible for resolving support requests as well as meeting customer satisfaction and continuous service delivering demands. This is a fast paced working environment providing support for customers through all channels (face-to-face, email, telephone etc..) Day-to-Day activities Creating/ disabling user account and make ad hoc adjustments Administration of critical systems /environments such as active directory, exchange, SAN and domain Troubleshooting Planning and recommending enhancements Maintain and Apply changes to Appello Intranet Build and repair PC hardware, Any imaging experience would be a benefit Handle escalated calls from firstline IT helpdesk Technicians Take ownership of issues by carrying out problem analysis to implement fixes Onsite analysis, diagnoses and resolution of desktop problems Assist in hardware movements and office relocations Monitor relevant mailboxes for issued raised and process based on priority Providing support, including procedural documentation and relevant reports What will you need? Previous experience of working in a 2nd line support role Working knowledge of Microsoft Windows Excellent IT and computer literacy Previous experience in a customer service role GCSE or equivalent grades A-C in English Language and Mathematics Ability to prioritise and be self motivated Ability to resolve technical issues effectively Willingness to work flexibly and with enthusiasm Knowledge of Troubleshooting and problem analysis Citrix Microsoft Application Support Helpdesk Application and support tools IT Security Windows OS Windows Server Exchange VMware Active Directory Software licensing Telephony platforms

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Company Info

Legal Form: Limited

Company Type: Private

Company Size: 11 - 50

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