Apollo Hospitals

About Apollo Hospitals

To guide the customer from their arrival at the hospital till their departure (right from check-in to check-out) To serve as primary point of liaison and problem resolution if possible, else ensure that they meet the right person/authority in this matter Prompt and courteous response towards the patients/attendants routine needs, questions, comments, or concerns with answers and/or action in a professional, empathetic & compassionate manner to their satisfaction To inform/explain the patients/ attendants regarding the process of the Patient Care Services. To assist them in filling up the Registration Form and complete other necessary documentation as required To ensure the availability of wheel chairs/stretchers in the Atrium To assist the customers in understanding the various Healthcare Schemes and products and facilities available in the Hospital and coordinate with the Dept. of Marketing in this regard To ensure that diagnostic reports are delivered to the right patient/attendants and on time Preparing Indent of Consultant Chambers. To ensure smooth operations of TPA / Corporate clients. To effectively carry out the papers work regarding admissions and act as an interface with consultation with OPD To ensure better and smoother coordination with doctors, nurses, technicians & staff member To monitor aesthetics in the reception areas throughout the day for safety, cleanliness, & smooth functioning and report essential issues to relevant departments such as House keeping, engineering etc. Maintaining proper image, generating positive public relations, and increasing satisfaction levels of Patients/attendants thus creating a WOW factor. Analyzing and interpreting patient/attendant needs, developing and coordinating implementation of new or improved procedures/services Appointment, admission and discharge of patients: Billing, generate invoices, maintain daily scrolls, provide Cash/ Credit/ Corporate billing and discount information to customers Registration: Complete the registration process in a timely and accurate manner. Cashiering: Submit deposited cash/ cheque/ drafts/ credit slips to finance. Hold Responsibility for short cash, fake currency and opening and closing of shift. MIS: Maintain and generate process related data as and when required by the HOD Preventive Health Check: Coordinate smooth and timely flow of PHC patients, follow up of their reports & post check up consultation as per patients convenience Provide patients with information regarding advised investigations and procedures. Assist and direct patients that have come in for health check up. Manage and record time spent by patient as mentioned in the standard operating procedure Maintain service standards as specified in the standard operating procedure Diligently adhere to patient flow-chart and highlight any process related issue to shift supervisor and HOD on shift basis Interface with Lab and other diagnostic areas for patients investigation reports Uphold basic standards of cleanliness of work place area as well as self-grooming, and demonstrate use of standard phrases and telephone etiquette during all points of customer interface. Proactively distribute feedback forms and seek suggestions from patients/attendants. Possess comprehensive knowledge of all HIS applications, all instructional manuals and operating procedures applicable to the job profile. Effectively utilize all communication systems. Adhere and contribute to cordial inter and intra team relations. Maintaining of office and printing stationery stock register. Ensure the completion of checklist of any new doctor joining in OPD. Maintaining and upgrading of all OPD Signage. Supervision of GDA Pool. Effective management of the immigration counter. Any other task assigned by the concerned supervisor, HOD and the Management.

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Company Info

Legal Form: Ltd

Company Type: Hospital

Company Size: 1001 - 5000

Revenue: > 10 billion (USD)

Job Ad Metrics

Job Ads found: 1260

Job Ads per Month: 31.5

Hiring Locations: 29

Data Info