Amilia

About Amilia

Join Amilia! If you are curious to know more about us, click here: https://www.amilia.com/about Who we are: Amilia is a more than just a tech company – we’re a close-knit family made up of caring, entrepreneurial-minded individuals. Our multi-disciplinary team members will challenge and support you on every project. What we do: We provide online registration and digital management software solutions to recreation organizations, such as cheer gyms, gymnastics clubs, dance studios and many more. How we do what we do: We provide all our team members with the tools and flexibility they need to succeed every day. We also put an emphasis on collaboration and encourage everyone to bring new ideas to the table, even if it’s outside of your department. Why we do what we do: We’re not just here to sell software – we want to revolutionize the way recreation organizations leverage technology. Every Amilian is incredibly invested in our mission to disrupt the status quo and help our clients achieve great things. What to expect: As a member of the Customer Care team, you will be responsible for answering and solving customers questions while maintaining a professional and friendly attitude. The Customer Care Specialist also establishes and build good customer relationships by providing an exceptional customer experience. The Customer Care Specialist must also work well with the rest of the support team, coordinating with them to resolve customer issues. Your ultimate goal is to WOW our customers. You'll be responsible for: Analyze customer needs and offer a suitable solution; Deliver a dynamic and empathetic multichannel customer experience (phone, chat, support tickets and email); Identify and share opportunities to improve our platform; Provide our clients follow-ups to offer a better support or solutions; Diagnose, investigate and solve issues; Develop and update support documents; Become an Amilia expert! What we want from you: Professional experience in customer service; Invested in continuous improvement and learning opportunities; Ability in Change Management; Methodical, organized and solution-oriented; and Strong written and spoken skills in both French and English. What you’ll get from us: Competitive salary & insurance package; Access to Amilia Fitness Classes (Yoga, Bootcamp and Cardio Boxing); Allowance for fitness program of your choice (300$ per year); A strong work-life balance with paid vacation, personal days and summer hours; Team-bonding and social activities once a quarter; Up to 15 hours of group volunteering paid per year; In-office snacks, including fresh fruit baskets, delivered every Monday morning; Unlimited coffee and free drinks and Skill development opportunities through Lunch & Learn talks and company-wide Innovation Days.

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Company Info

Company Type: Private

Company Size: 51 - 250

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Job Ads found: 563

Job Ads per Month: 12.5

Hiring Locations: 4

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