Amazon Ireland Support Services

About Amazon Ireland Support Services

What will you be doing? As a customer service associate you will act as the first point of contact for our customers by answering their queries through phone, chat or email. You will support our customers with their orders, product queries, payment issues, account updates, website education or other problems they may be having. If you are a people person and can deliver great customer service, this role is for you. No previous contact centre experience necessary. To set you up for success in this role, Amazon will provide you with 6 weeks of training. Your training will blend both group and individual activities, allowing you to learn with your new team and develop your skills to provide award winning customer service. When will I start? Induction day – 27th March 2020 1st day of training – 30th March 2020 What will your working weeks look like? During the 6 week training period you will be required to work 40 hours per week. As this training is imperative for setting you up for assisting our customers, no holidays can be taken during this time. Once training finishes you will move to our part-time model of 20 hours per week. In order to ensure that we match our customer demand, we schedule based on a variety of different shift patterns within the operating hours of 6am and 10pm Sunday to Saturday; evening shifts, weekend shifts or split shifts are some of the shifts that suit our current team. As our customer demands change frequently, we would require you to increase your hours from 20 to 40 for 2 weeks in mid-July, and for the Christmas period of late November to late December. (Holidays cannot be taken during these times unless there are exceptional circumstances.) What this also means is that there will be times when we are quieter than usual and you will be able to take time off, or if we are busier than usual, outside of the pre-planned times, you will have the opportunity to increase your hours. What do we need from you? You need to have the right to work in Ireland You have fluent English with excellent communication skills, both written and verbal You are technology savvy As one of the world’s largest companies, Amazon is committed to supporting you with the development of your career. Opportunities are frequent within Amazon, with most of our leadership teams having started in customer service associate roles. If this role sounds like it’s for you, then click on the link below to start the application process! If successful we will contact you re next steps! Amazon is an Equal Opportunity Employer – Minority / Women / Disability / Veteran / Gender Identity / Sexual Orientation / Age Work with Amazon! Role: Customer Service Associate Job Type: Permanent part-time Location: Amazon CS Ireland – Cork Airport Business Park Does working weekends, split shifts and evening shifts suit you? If so, then keep reading as we have a permanent job for you! We are looking for highly motivated team players who want to help us provide world class customer service and who will work hours to match when our customers need us most. Your team will be responsible for resolving a wide variety of customer issues and educating them to resolve issues themselves. We would love for you to become part of the Amazon team, consisting of over 80 customer service associates based onsite. What are the benefits to working with Amazon? Competitive salary, including pay increments every 6 months Comprehensive healthcare package Pension Scheme Wellbeing program, focusing on physical and mental wellbeing Free onsite therapies Employee Assistance Program Life Assurance and Income Protection Employee Discounts Optical Insurance Bike to Work and Bus Saver Scheme Paid Maternity & Paternity Leave Free Parking Sports and social events Subsidized canteen, offering breakfast, lunch and snack options Access to kitchen facilities including fridges, microwaves and unlimited free coffee Eligibility to participate in our company stock plan

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Legal Form: Limited

Company Type: Public

Company Size: 5001 - 10000

Revenue: > 10 billion (USD)

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Job Ads found: 254

Job Ads per Month: 8.5

Hiring Locations: 2

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