Amara Sanctuary Resort Sentosa

About Amara Sanctuary Resort Sentosa

Registration No.: 53070985J Amara Sanctuary Resort Sentosa is a 140-room boutique resort in Singapore nested within 3.5 hectares of secluded tropical gardens on the hillside of Sentosa’s popular Palawan Beach. A 140-room boutique resort on Singapore’s Sentosa Island, Amara Sanctuary Resort has uniquely retained elements of Singapore’s colonial architectural heritage, and combined this with contemporary design, a tropical landscape and a modern, casual yet elegant style. The resort offers luxurious accommodation, several innovative dining concepts, a gym, a unique concept spa (Newly opened in third quarter of 2010), a state-of-the-art pillarless ballroom that can host largescale meetings and events, and an all-purpose-built glass pavilion. A ten minute drive from the Central Business District on mainland Singapore, it is easily accessible for both business and leisure travellers. Product & Services 140 Villas, Suites, Premier and Deluxe rooms Job Description We are hiring Guest Service Officer. Ensure documentations for guest check-in including airport transfer, complimentary cakes etc, are ready. Greet guests warmly and perform registration procedures. Assign guests to the appropriate room, issue room keys, provide directions to the rooms and up-sell when appropriate. Verify payment for stay including incidental costs by obtaining credit information. Assist guests with issues and complaints, with empathy and a focus on guest satisfaction. Maintain accurate logs of messages, mail, packages, parcels or other items for guest delivery. Maintain accurate accounting of transactions and cash float. Answer incoming calls within 3 rings with appropriate greeting and attend to enquiries. Ensure folios and charges are keyed into system and maintained accurately. Facilitate guest departures by providing accurate statements, checking for guest satisfaction and collecting all payments due. Supporting the Concierge on transportation arrangement upon guest request. Support Concierge in handling guest enquiries relating to tourist and transport information in Sentosa and Singapore. Others: Perform any other duties as assigned by management. Assist Concierge in carrying luggage or buggy guests when required. Job Requirements Support and uphold the company mission, vision and values. Maintain the highest standards of professionalism, ethics, grooming and attitude towards staff and guests. Good working knowledge of MS Word & Excel and Hotel systems. Good communication in English. Competency in other languages would be an advantage in view of business communications. Have a pleasant personality. High level of interpersonal skills required. Customer service oriented. Good knowledge in resort and tourism. GCE ‘O’ levels and above No experience required as training will be provided Special Requirements: Willingness to travel to Sentosa. Occasional exposure to outdoors and weather. Frequent standing and walking. The ability to drive a buggy (training will be provided) Physically fit and strong to assist in carrying luggage (when required). Able to work on shifts, weekends and public holidays.

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Company Size: 501 - 1000

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