Altruck International Truck Centres

About Altruck International Truck Centres

Do you have IT support and software/hardware experience? If so, we have an exciting career opportunity for you! Altruck International Truck Centres is currently seeking an IT Support Specialist working out of our Guelph location. In this position you must be able to work Monday – Friday during regular business hours, and be available, when necessary, for hours outside of regular business hours and the occasional weekend. Summary Our Information Technology team aspires to be a leader in applying technology to power business strategies. We connect concepts with solutions to create value added efficiencies for our internal and external clients. Our success is driven by our skilled and diverse team who are passionate about excellence, innovation and agility. The Technical Support team monitors and responds to problem tickets created by an IT Support email group. These tickets include hardware and software problems reported by employees from multiple locations within Ontario. The IT Support Specialist uses problem determination tools and techniques to resolve incidents of small to medium complexity, documents solutions and may also participate in installations and project work. What we’re looking for: Some relevant post-secondary or industry equivalent technical training, or equivalent combination of education and experience. 2-3 years of technical support experience in a large professional organization with 200+ staff. Knowledge of servers is an asset. Experience with Windows 7 & 10, Active Directory, MS Office 365, MS SharePoint and Service MS Exchange is an asset. Experience within a domain environment. Attention to detail. Experience within security system operations. Mechanical aptitude. Strong customer service focus. People person – enjoys working with various departments. Enjoys working in a fast-paced environment. Able to communicate effectively. Engages daily – takes pride in work. Self-motivated with ability to work independently under minimal supervision. What you’ll do: Proactively monitor server and workstation alerts and reference established documentation to resolve the issue. Respond to IT ticket system for support to team. Diagnose, analyze and resolve problems and issues of small to medium complexity for desktop, mobile, network and/or server environment by referencing existing documentation or knowledge gained from previous work experience. Provide advice to end users on technical matters. Create and maintain knowledge articles for new and existing known errors utilizing standard enterprise tools and processes. Create documentation and training material to train others on new solutions. May provide remote or on-site support with hardware and/or software installation, and/or new office upgrades/changes//moves. Project a positive attitude for the benefit of our customers and fellow employees. Other related duties as assigned. Wage: $58 - $66K depending on knowledge, skills and abilities. What you’ll love about us: We’ve been in business since 1977 and we’re still growing! We offer a defined contribution pension plan with company matching. We provide a low-cost health and dental benefits program, as well as a free employee assistance program. We offer professional development and training opportunities. We offer perks such as pizza lunches, holiday lunches, BBQ’s and a paid day off to be used during the Christmas holidays. We’re family owned – when you’re a part of the Altruck team, you’re a part of a family. Working Conditions Our IT Support Specialist can expect to work indoors, periodically standing, bending, walking and reaching high and low for computer set-up or moves. They will often work at a rapid pace. They are required to lift up to 25 lbs.; however, they must be request assistance for objects or parts that exceed 50 lbs. Altruck is committed to complying with the Accessibility for Ontarians with Disabilities Act and its regulations, and the Ontario Human Rights Code throughout the entire employment cycle. If you require an accommodation, please inform us in advance and we will work with you to meet those needs. Any accommodation requests can be made by contacting 519-821-0070. At Altruck, we welcome differences. We do that because we know it is good for our employees, our products, our company and our community. Altruck is proud to be an equal opportunity workplace. We thank all applicants for expressing their interest, however, only those qualifying for an interview will be contacted. Job Types: Full-time, Permanent Salary: $58,000.00 to $66,000.00 /year Experience: technicial support: 2 years (Preferred)

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Company Info

Company Type: Private

Company Size: 51 - 250

Revenue: 25 - 50 million (USD)

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