Altro

About Altro

Letchworth Garden City, Hertfordshire, United Kingdom Permanent Competitive Salary plus Benefits 25 days holiday, pension, etc. Are you an excellent communicator with a desire to understand or learn IT systems and Applications? If the answer is yes, Altro may have the opportunity you are looking for… Altro are currently recruiting for a Service Desk Analyst to join our in-house Computer Services Team, based here in Letchworth Garden City. Operating as one part of Computer Services, the Service Desk is responsible for 1st and 2nd line support for all Altro and Autoglym sites based in the UK. The primary purpose of the team is to provide client support across multiple platforms and technologies. The team of four is part of a wider IT team of seventeen based in the UK. As a Service Desk Analyst, your duties will include: Primary contact for the Service Desk Answering support calls via the main Service Desk line Manage the Service Desk mailbox, respond to emails / escalate if necessary Provide support to clients using PC remote support tools Work closely with colleagues and escalate calls as appropriate Provide feedback to manager on methods to improve client satisfaction Co-ordination of technology for New Starters and Leavers Creation of work accounts i.e. AD Accounts and Apple/Google ID’s Setting up of PC’s/Laptops and Mobiles for customers Maintaining and cataloguing IT assets and ensuring IT inventory is up to date To act with courtesy, discretion and confidentiality Who are Altro? The Altro Group has 2 trading divisions. Altro, a leading British manufacturer and supplier of premium flooring and wall cladding systems for construction and transport and Autoglym, a leading British manufacturer and supplier of premium vehicle valeting products. We have been going strong since 1919 and were voted one of the Sunday Times 100 Best Companies to Work For, for 11 years! Family owned and run, we share family values; we care about you, each other and are passionate about what we do. What are we looking for? IT qualifications/experience would be an advantage Proficient in Microsoft Office, Word and Excel Previous experience of communicating with internal/external customers via telephone and email Experience of working within a customer focused environment Previous administration experience would be an advantage Experience of providing 1st line support – Desirable

Synonyms

Technologies (from Job Ads)

Hiring Locations (10 of 42)

Headquarters

Loading map...

Company Info

Legal Form: co

Company Type: Private

Company Size: 51 - 250

Job Ad Metrics

Job Ads found: 836

Job Ads per Month: 17.8

Hiring Locations: 42

Data Info