Allegis Global Solutions

About Allegis Global Solutions

Company Description Allegis Global Solutions is founded on a culture that is passionate about transforming the way the world acquires talent by delivering client-focused solutions that make a difference for businesses worldwide. From refining how you manage your contingent workforce to strengthening your employer brand to recruit top talent, our integrated talent solutions drive the business results you need. As an industry leader, we draw upon decades of experience to design innovative tools, products and processes. We develop competitive practices that position organizations for growth and we deliver the insight needed to succeed in today’s global marketplace. Job Description The Implementation Consultant (IC) supports the Implementation Manager (IM) in all aspects of a solution implementation; this could be enterprise staffing solutions such as RPO and MSP, Contractor RPO and SOW, or smaller scale such as Project RPO, Modular RPO, MSP Light and Staff Augmentation. Involvement in other projects within the broader suite of offerings of AGS Human Capital Management may be required on an as and when basis, along with internal change management. Primary responsibility is to establish the documentation infrastructure for the project and then manage and deliver Client Process Discovery, Business Analysis, Process and Solution Design as well as Change Management & Communications workstreams within implementations. The Implementation Consultant may also serve as a conduit to other workstreams supporting the project (e.g. Data Management, Market Analytics, Project Management). This could be in-country, or across a region. Key responsibilities: Project execution & control: Responsible primarily for Discovery, Analysis & Design as well as Change Management & Communications workstreams, and others as required. Gathers, analyses, and documents business processes and associated documentation requirements to support the design and development or re-engineering of end-to-end future state and where required, technology. Leverages relevant process and technology expertise to propose appropriate solution options. Ensures Quality Assurance and rigorous testing is completed on both process and where required, technology. Accountable for scope, timelines and status updates/reports pertaining to workstreams managed. Remains in compliance with global AGS/Client protocols (tools, process, frequency etc.) for capturing, maintaining, and disseminating key deliverables (Visio process flows, concise ETE/UAT test scripts, change management guides, user training decks, QRGs, BRD/FRD, operations/program manual and supplier manual, processes, actions, issues, decisions, schedule, status reporting etc.). Highlights risks to the Implementation Manager as/when applicable. Works closely with internal AGS partners (Service, Sales, Implementation, Op Cos and Marketing etc.) to help improve client implementation and transition-to-service experience. Negotiates solutions and alternatives with AGS/Client counterparts to avoid project delays. Contributes to project retrospectives and apply lessons learned to take advantage of industry and company best practices. Communications: Partners with the Client and Operations Director to develop a strategic internal and external communications plan to be delivered through the implementation. Commencing with accurate stakeholder identification, channel selection, timing and appropriate dissemination of communications. Writes compelling and articulate communication documents for the client to approve and deliver Ensures that all project communications such as weekly status reports are client-ready, accurate and free from error and that project meetings are punctual, engaging and productive. Change management: Develops a detailed understanding of the client organization, its change management requirements and stakeholder groups, developing a suitable approach to change in partnership with the Client, mindful of concurrent change programs and the culture, maturity and resources of the organization in order to optimize MSP/RPO program adoption. Designs, plans and facilitates training for AGS operations team and where required Client stakeholder groups, managing coordination of logistics, preparing content, as well as supporting documentation through to execution and any required follow-up. Leadership & development: Provides formal and informal constructive feedback to Implementation Manager, both during and after project closure. Serves as coach and mentor to project team members. Facilitates ad hoc training for secondees and contractors to the Implementation team, ensuring a quick and thorough upskilling program to mobilise temporary resources quickly. Participates in Peer to Peer mentor program for knowledge share and professional development. Participates in performance reviews with the involvement of manager and one-up Manager. Business development: May support the Business Development team with content for proposals and presentations, contributes material to services agreements and statements of work. Project planning & design: Supports scope design and definition during the pre-project phases of an RPO/MSP engagement, including verification of scope, risks, assumptions, timelines, and costs of the implementation. Creates the documentation infrastructure for projects and manages version control and documentation storage. Engagement of matrix resources and suppliers: Supports non-employee resources such as suppliers, technology partners, other business units within Allegis and Client-side resources to deliver within workstreams to time and contractual obligations. Advocacy: Represents the AGS brand positively in all forums, focusing on business development opportunities and advocating the business and its values. Advocates for the central client stakeholders with their broader stakeholder groups. Approaches all objectives and tasks in line with the AGS values. Continuous improvement: Contributes to ongoing methodology improvement, including the objectives of the Implementation Global Center of Excellence. Contributes best practice insights and knowledge back to the Operations side of the business, outside of implementation. Receives and shares insights and learnings at key milestones such as Post Implementation Review Qualifications Minimum requirement is a Bachelor’s degree Certifications: Project management or change management certification is desirable Experience: 6- 8 years of overall work experience with minimum 3 years experience in managing complex projects in a business-to-business environment Candidate from HR background/Talent industry with project management and implementation skills is desirable Business-to-business solutions, consultancy or service delivery experience essential Talent industry experience preferred Change management experience preferred. Additional Skills: Good MS Office packages experience, especially Word, Excel and PowerPoint and ideally MS Project and Visio (or similar tool) Proactive administrative support including diary management, scheduling meetings and taking meeting minutes. Strong team work, and interpersonal skills and ability to communicate with all management levels. Experience with HCM, VMS, RPO, or similar technology platforms and service delivery models. Ability to articulate technical, functional, and process related topics across all levels of an organization. Strong organization skills, including ability to set priorities, assess risks/issues, foster team work, positively influence others, and encourage innovate problem solving techniques. Behave in an ethical manner and ensure both individual and team behaviors are in alignment with AGS core values. Strong time management skills; ability to juggle multiple competing priorities under very stressful circumstances (deadlines, go-lives etc.). Ability to manage multiple projects concurrently. Maintain up-to-date knowledge of talent industry, legislation and tools. Communicates effectively; both verbally and written; applies active listening and skilful questioning techniques and ability to look beyond obvious answers to understand impacts. Attributes: Persistent attention to detail Structured in approach to tasks Ability to envisage future state to manage change Stress-tolerance and sense of humour Team player willing to serve others Business development and client retention focused Trusted business partner approach to client relationships Adaptable, agile and quick learner Ability to multi-skill and manage competing deadlines Tolerance for ambiguity and shifting priorities Self-directed with strong initiative Ability to adapt style to suit various client, supplier and internal stakeholders Diplomacy Good judgment of risk Decisive nature Other: Willingness to travel and work outside of core business hours where required Additional Information As a workplace, we focus on relationships – with each other, our clients and our candidates - in fact serving others is one of our core values. We support open communication and recognize that giving constructive criticism can be even harder than receiving it. We appreciate the fearless and the passionate, who force us to be better. Everything we do sits on a pillar of diversity - diverse perspectives, backgrounds and ideas drive innovation and make us successful. See what it’s like to work at AGS by searching #LifeAtAGS on any social network.

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Company Info

Legal Form: Limited

Company Type: Private

Company Size: 1001 - 5000

Revenue: 5 - 10 billion (HKD)

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Job Ads per Month: 175.6

Hiring Locations: 53

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