AllCard

About AllCard

PURPOSE OF THE POSITION Here at Allcard Limited we are looking to fill a maternity leave contract position as a Customer Service Representative to support our existing Customer Service team. This person is very reliable, values teamwork, idea sharing and excels under pressure and working in a busy environment. He/she doesn't shy away from getting creative, tackling challenges with innovative solutions, and always keeps the big picture in mind. The purpose of this position is to act as the main point of contact for the client, ensuring a high level of response, communication and direction with an immense attention to detail. Acting as the liaison between client, sales and operations to ensure clear and direct communication is offered; therefore providing the highest level of communication and satisfaction to all customers at all times. MAIN RESPONSIBILITIES 1. Manage day to day communications between customers, sales and operations 2. Order entry and preparation of orders for production 3. Print plate ordering and verification for orders 4. Billing preparation of orders 5. Providing up to date communication reports for clients 6. Liaise between Customer Service, IT and Production to maintain clear communications internally and externally 7. Additional responsibilities as requested by your supervisor/manager KEY KNOWLEDGE & SKILLS · Post-Secondary Education required · Minimum 5 years experience in hand's on customer service communication · High-level of written and verbal communication skills in the English language · Proficient ability to use Microsoft Word, Microsoft Excel, Microsoft PowerPoint, Google Docs, etc. · Ability to work in a team environment · Capacity to prioritize and work under pressure in a fast paced environment · Ability to pay very close attention to detail · Print & Production environment experience an asset · French language (written and/or oral) an asset KEY COMPETENCIES · Teamwork & Self-Management · Communication · Responsiveness · Problem Solving · Customer Service · Reliability · Flexibility · Planning & Organization · Job Knowledge ABOUT THE COMPANY With facilities located in Cambridge and Concord, Ontario, Canada, Allcard Limited has been supplying the largest gift and loyalty card programs in Canada for more than 17 years. We have built price, quality and service into an innovative culture that puts the customer first. We think outside the box - geared towards developing and presenting industry-leading innovation, before being asked. With Quickcards, a division of Allcard Limited, we can supply even the smallest card program or campaign and that’s not all! With our online custom card designer, you can create cards for anything you can think of: Club Membership Cards Stunning Business Cards Unique Party Invitation Cards Custom Photo ID Badges Personalized Luggage Tags Fundraiser Discount Cards Wallet-Sized Family Photo Cards When it comes to custom plastic cards, the sky’s the limit. If you can dream it up, we can print it for you. ---- As a company that has grown from a small crew of 5 employees to over 150 employees in three locations across Canada, Allcard Limited has been and will continue to be a place to work that values integrity and instills a culture of care. We want the best for our employees, and do our best to value and appreciate each individual. There is always room for growth and development as we expand our horizons. The position offers a competitive salary, generous group benefits, and opportunity for annual appreciation bonus. This position is for full-time, Monday-Friday office hours at the Concord, ON location (8AM-4PM) but must have availability to work extended overtime hours and accept on-call responsibilities as required. Please submit a Cover letter and Resume through Indeed, attention Amanda Brown, Human Resources & Hiring Manager Benefits: Extended health care Vision care Disability insurance Dental care Life insurance Company pension Education reimbursement Vacation & paid time off On-site parking Casual dress Job Types: Full-time, Contract Salary: $42,500.00 to $46,000.00 /year Experience: customer service: 5 years (Required) Education: Bachelor's Degree (Required) Job Duties: Answer incoming customer inquiries Collaborate with key stakeholders and teams to stay updated on new products, services, and policies Record and modify customer information within the database Engage with clients in a friendly and professional manner while actively listening to their concerns Offer support and solutions to customers in accordance with the company's customer service policies Other duties as requested

Synonyms

Technologies (from Job Ads)

Hiring Locations

Headquarters

Loading map...

Company Info

Legal Form: Inc

Job Ad Metrics

Job Ads found: 44

Job Ads per Month: 2.4

Hiring Locations: 3

Data Info