Aicpa

About Aicpa

Summary of Role To represent CIMA as the first point of contact in all interactions with prospective students, active students and members. Assisting students with questions they have relating to exams, fees, and syllabus criteria. Liaising with third parties, issuing letters of good standing and exam transcripts. Successful candidate will be responsible for contributing to the growth of student/memer numbers, which involves offering advice, guidance and support on how to become a CIMA Student and the best way to progress through the qualification. Making our customers aware of the member/student benefits as well as providing any other support or assistance that may be required. Accountabilities & Responsibilities Communicate with customers via phone, email and social media platforms Proactively respond to members and students on general enquiries, benefits of membership, the qualification and issues regarding renewals To provide support and assistance to prospects students in order to ensure that they have a clear understanding of how to prepare for their exams in a timely manner Actively promote the benefits of the CIMA qualification and career opportunities associated with the qualification Own and resolve issues that have been raised by members and students, working with appropriate partnering teams Providing guidance in respect to members continuous professional development requirements Manage time and workflows effectively to ensure work assignments and member/student communications occur in an efficient and timely manner. Ensure all member/student contact is recorded in our CRM/Siebel system Cascade relevant information that may contribute to identifying what is preventing members/students from paying their annual subscription Achieve qualitative and quantitative service level metrics in an efficient and cost effective manner To have a high understanding of the CIMA qualification and associated products Contribute to the retention target via targeted outbound calling campaigns to our active members and students and also recently lapsed members and students Perform other duties as and when the need arises Knowledge, Skills & Abilities Required Excellent communication skills, both oral and written Excellent listening and questioning abilities Ability to obtain, retain and cascade high levels of detailed information, adapting the method of communication depending on the audience Understanding of the CIMA member and student benefits and of the CIMA syllabus Excellent work ethic and an ability to multi-task IT literate Ability to take responsibility for own actions and ownership of required tasks Ability to build customer relationships, demonstrating empathy Required Experience 0-1 year of experience including: o Working within a call centre environment o Delivering excellent customer service o Experience working within an educational environment o Working towards sales targets within a team or independently Preferred Qualifications & Education Educated to degree level Educated to degree level Please apply using the following link https://aicpa.referrals.selectminds.com/jobs/customer-service-advisor-1296 Reference ID: 1900004R Job Types: Full-time, Permanent Salary: £25,000.00 /year Experience: customer service: 1 year (Preferred)

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Company Type: Private

Company Size: 1001 - 5000

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Job Ads found: 504

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